Allworx
®
Verge™ IP Phone Series User Guide
Page 16
866.ALLWORX * +1 585 421 3850
Version: T Revised: February 14, 2019
•
Call Appearance
- (default line) places extension-to-extension calls or dial 9
1
to obtain an
outside line for external calls.
The Allworx Server Administrator can configure more than one programmable button to direct
multiple calls to the same Call Appearance. The Call Appearance does not appear busy until all
the programmable buttons defined for that Call Appearance are in use. This is similar to call
waiting except the system uses the LEDs to alert and select the new call.
Example:
•
Line Appearance
- seizes an outside line for external calls immediately.
•
Shared Call Appearance
- handles a set of one or more appearances as a single appearance
shared across multiple phones. All phones in the Shared Appearance have common access to
calls and call operations within the group of phones. See
“Shared Call Appearance” on page 55
for more information.
•
Queue Appearance and Automatic Call Distribution Appearance
- distributes calls to a
specific set of users. See
“Queue Appearance and Automatic Call Distribution Queues” on
•
Ring Group
- enables live call answering of any outside line or configured call route through the
associated Ring Group.
During an active call using any appearance type, the Verge IP phone call status area displays the
following information:
•
contact image and Allworx badge (if either are available)
•
call status and icon
•
caller ID name and number
•
call duration
1. Digits may vary. See My Allworx Manager > Phone Functions tab or contact the Allworx Server Administrator.
Requirements A sales rep at a busy office receives many phone calls each hour. He wants to answer each call
while minimizing the possibility of any caller getting a busy signal.
Phone
Configuration
There is one Call Appearance defined on the phone. The Allworx Server Administrator sets up 8
of the available programmable buttons to map to the one Call Appearance.
Discussion
When the first phone call comes in, the phone rings and the Call Appearance programmable
button LED flashes green. While talking with the first caller, the phone rings again and the second
Call Appearance programmable button LED flashes green. He puts the first caller on hold and
presses the second Call Appearance programmable button to answer the call. He continues to
put callers on hold and answer new calls or switches to another Call Appearance programmable
button to terminate the call.
