41-001343-01 Rev 02, Release 3.2.2
6-17
How it Works on the Phone UI
When you enable the “as-feature-event” on the phone, AND you activate a DND, CFWD, and/or
ACD key, pressing the key performs as follows:
•
If the key is configured for an account on the phone, the server applies DND, CFWD or ACD
to that account. (For information about CFWD and DND account configuration, see Chapter 3,
the section,
“Account Configuration”
on
page 3-34
).
•
If the key is “custom” configured, a screen displays on the phone allowing the user to choose
the account to apply DND or CFWD. (For information about CFWD and DND custom
configuration, see Chapter 3, the section,
“Account Configuration”
on
page 3-34
).
•
A solid “Message Waiting Indicator” (MWI) indicates if one line/account has DND or CFWD
enabled, and the LED next to the DND/CFWD key is ON. A status displays on the LCD that
indicates the status of the line in focus (for example, the status of CFWD could be “Call
Forward Busy” (CFWDB) or “Call Forward No Answer” (CFWDNA).
When you press the DND, CFWD, or ACD key, only one attempt is made to enable/disable the
“as-feature-event” feature on the server. The message “
Trying
” displays on the phone’s LCD after
pressing the key. If the attempt is successful, the idle screen displays. If the attempt is
unsuccessful, the message “
Failed
” displays. The user can press the softkey again to re-attempt the
feature if required.
The following screen displays on the IP Phone UI for server-side call forwarding:
For server-side ACD, when you press the ACD softkey, the screen that displays is dependant on
the state of the ACD subscription. Possible state for ACD are::
•
Logged Out
- User has the option of logging in.
•
Logged In
- User has the option of logging out or making the phone unavailable.
•
Unavailable
- User has the option of logging out or making the phone available.
ACD Screen For 3-Line LCD Phones:
Note:
If the ACD key is configured on the phone, and the
“as-feature-event” is not enabled, the phones uses the ACD icons and
LED behavior from a Sylantro server instead.
Call Forward
Mode: CFA
Done
Next
Log In
ACD
Logged Out
Log Out
ACD
Logged In
Unavail
Log Out
ACD
Unavailable
Avail
