ZEISS
7 Troubleshooting |
7 Troubleshooting
The following table provides hints for solving common problems. If you cannot solve the problem
or if you are unsure about a certain technical difficulty, contact your local ZEISS service represen-
tative.
Symptom
Cause
Measure
Drift: Specimen seems to
be moving.
§
Charging effects.
§
Nonconductive specimen.
§
Ensure proper conduction
of the specimen.
§
Optimize specimen prepa-
ration.
§
Apply a charge compensa-
tion method.
Stub not correctly fixed by
screw.
Fix the stub correctly.
Gun is switched off auto-
matically.
Gun has been switched off au-
tomatically for safety reasons
since gun vacuum is worse
than 2 × 10⁻⁸ mbar.
Refer to
Image quality gets worse,
but there is no change in
total emission current.
Field emission gun has been
damaged due to arcing.
Contact your local ZEISS ser-
vice representative to have the
field emission gun replaced.
Image is noisy and noise
reduction methods do
not help.
Field emission gun is used up.
Contact your local ZEISS ser-
vice representative to have the
field emission gun replaced.
Image is bad at low EHT
(e.g. 1 kV).
Working distance is too long.
Reduce the working distance
to a maximum of 7 mm.
Image shifts when you
change the stigmator
Focused live image ap-
pears to be blurred in one
direction
Astigmatism.
Refer to
InLens image is noisy.
Working distance is too long.
Reduce the working distance.
No InLens image can be
obtained.
Reduce the EHT to a maximum
of 20 kV.
Low Mag mode does not
work for GeminiSEM 560
with NanoVP.
The diameter of the beam-
sleeve aperture is not set cor-
rectly.
Set the correct aperture diam-
eter in the Beamsleeve Config-
uration wizard. Refer to
Mounting a Beamsleeve Aper-
ture for Nano VP or XVP Oper-
ation [
.
Microscope is dead.
Circuit breaker is tripped
(lower position).
Refer to
.
Stored position of the
specimen stage cannot be
approached correctly.
Stage needs to be driven to a
well-defined position.
Refer to
.
Instruction Manual ZEISS GeminiSEM series | en-US | Rev. 2 | 349500-8138-000
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