7 Troubleshooting | 7.1 Overall System
ZEISS
Symptom
Cause
Measure
Scintillator is used up.
Contact your local ZEISS ser-
vice representative to have the
scintillator replaced.
Specimen current is low.
Field emission gun is used up.
Contact your local ZEISS ser-
vice representative to have the
field emission gun replaced.
Working distance is too short.
Enlarge the working distance
to about 5 mm or more.
Stage does not move.
Stage needs to be initialized.
Refer to
.
Stored position of the
specimen stage cannot be
approached correctly.
Stage needs to be driven to a
well-defined position.
Refer to
.
Vac ready = OK
is not
displayed after specimen
exchange.
System vacuum is bad due to a
vacuum leak at the chamber
door.
Check the chamber door seal
for cleanliness.
.
Vac ready = OK
is dis-
played very late after
specimen exchange.
Gas ballast at rotary pump or
scroll pump is activated.
Deactivate gas ballast at the
pre-vacuum pump.
Microscope does not
vent.
No nitrogen.
Check nitrogen supply.
No compressed air.
Check compressed air supply.
Vac ready = OK
is dis-
played abnormally fast.
Penning gauge has not been
identified correctly.
Restart the microscope.
If this does not solve the prob-
lem, contact your local ZEISS
service representative.
Gun vacuum is worse
than 8 to 9 × 10⁻⁹ mbar.
The pumping capacity of the
ion getter pump decreases in
the course of time, thus deteri-
orating the gun vacuum.
Refer to
Tab. 5: Troubleshooting
7.1 Overall System
7.1.1 Checking the CAN Communication
Checking the CAN Communication is useful if the microscope does not react to your commands
anymore.
Procedure
1. In the
Panel Configuration Bar
, double-click
CAN Communication
.
à
The
CAN Communication
window is displayed.
2. If any of the values is indicated as
Yes
, make sure that all cable connections between work-
station and PC are plugged in correctly.
3. If this does not help, reset the workstation as described in the instruction manual of the mi-
croscope.
INFO:
If the problem persists, contact your ZEISS service representative.
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Instruction Manual ZEISS GeminiSEM series | en-US | Rev. 2 | 349500-8138-000