Troubleshooting
WorkCentre 7500 Series Multifunction Printer 233
User Guide
Troubleshooting Print-Quality Problems
This section includes:
•
Printing the Troubleshooting Print-Quality Pages ............................................................................................. 233
•
Eliminating the Paper or Media as the Problem ................................................................................................. 233
•
Isolating the Problem to the Printer or to the Application ............................................................................. 234
•
Troubleshooting Print-Quality Problems in the Application, Print Driver, or Print Server ................... 234
•
Troubleshooting Print-Quality Problems in the Printer .................................................................................... 235
•
Performing the Print Calibration Procedure ......................................................................................................... 235
Your printer is designed to produce consistently high-quality prints. If you observe print-quality problems,
use the information in this section to troubleshoot the problem. For more information, go to
www.xerox.com/office/WC75xxsupport
.
CAUTION:
The Xerox
®
Warranty, Service Agreement, or Xerox
®
Total Satisfaction Guarantee does
not cover damage caused by using unsupported paper or specialty media. The Xerox
®
Total
Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside
these areas. Please contact your local representative for details.
Note:
To enhance the print quality, toner/print/drum cartridges for many models of equipment are
designed to cease functioning at a predetermined point.
Printing the Troubleshooting Print-Quality Pages
1.
At the printer control panel, press the
Machine Status
button, then touch the
Tools
tab.
2.
Touch
Troubleshooting
>
Support Pages
.
3.
Touch
Troubleshooting Print Quality Page
, then touch
.
4.
Compare your print-quality problems to the examples on the pages.
Eliminating the Paper or Media as the Problem
Damaged or unsupported paper or media can cause print-quality problems even when the printer,
application, and print driver are working perfectly. Use the following guidelines to eliminate the paper as
the source of the print-quality problem:
•
Make sure that the printer supports the paper or media.
•
Make sure that the printer is loaded with undamaged, dry paper.
•
If the condition of the paper or media is in doubt, replace it with new paper or media.
•
Make sure that you have the proper tray selected in the print driver and from the control panel.
•
Make sure that you have the correct paper type selected in the print driver and in the control panel
of the printer.
