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Contacting Xerox
Before contacting Xerox for a service problem, perform the following steps:
Service Code / Serial Number Locations
If you have received a message directing you to call for service:
Xerox prInteract™ Remote Service Offerings
Xerox prInteract Remote Service Offerings provides an integrated approach to supporting your machine. Through a secure, on-line
connection with your machine we can better understand your production needs and environment, which enables us to:
To read more about Xerox prInteract Remote Service Offerings , go to the Remote Services link on the Home Page.
●
For image quality problems, first attempt to resolve the problem using the
image quality troubleshooter
.
●
For worn out customer replaceable units, first attempt to
replace the component
yourself.
1. Write down the service code that appears in the user interface.
2. Write down the machine serial number. There are several serial numbers. Record the one that corresponds with the area that
needs service. Serial number locations are:
●
The Serial Number is located behind the Basic Finishing Module front access door in the center of the frame.
●
Identify potential problems through on going data analysis
●
Provide real-time recommendations to help optimize overall performance
●
Use MeterAssistant to automatically generate accurate meter reads and submit them to Xerox
To submit system data:
Telephone numbers and World Wide Web address
Customer Technical Support Center:
1-800-821-2797
Supplies Hotline (United States):
Supplies Hotline (Xerox Canada):
●
Paper Feeder Problems
: The Serial Number is located behind the front access door in the upper left corner, just below the
Document Feeder. For details about this area of the machine, see
Feed Module
.
●
General System Problems
: The Serial Number is located behind the Image Output Terminal (IOT) right front access door in
the lower right corner. For details about this area of the machine, see
Print Engine Module
.
●
Finisher Problems
: The Serial Number is located behind the Multifunction Finisher (MFF) front access door in the lower right
corner. For details about this area of the machine, see
Multifunction Finisher (MFF) Module
.
1. At the Xerox Nuvera user interface, click [
System: Call for Assistance
]. The
Call for Assistance
dialog window appears.
2. In the
Call for Assistance
dialog, click [
Options: Submit data
]. If your machine is not network enabled, choose
Save Data
.
This will prompt the system to direct the data to the on-board CD drive, click <
Close
>.
Xerox Parts
: 1-800-828-5881
Xerox Supplies
: 1-800-822-2200
Xerox CRUs
: 1-800-822-2979
Xerox Canada Support Hotline
: 1-800-939-3769
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