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7-1
C H A P T E R 7
C o n t a c t i n g C u s t o m e r
S e r v i c e
This chapter gives directions for contacting people at TSI
Incorporated for technical information and directions for returning
the Model 3480 Electrospray for service.
T e c h n i c a l C o n t a c t s
If you have any difficulty setting up or operating the
Electrospray, or if you have technical or application questions
about this system, contact an applications engineer at TSI
Incorporated, 1-800-874-2811 (USA) or (651) 490-2811.
If the Electrospray does not operate properly, or if you are
returning the instrument for service, contact TSI at 1-800-874-
2811 (USA) or (651) 490-2811.
R e t u r n i n g t h e E l e c t r o s p r a y f o r S e r v i c e
Call TSI at 1-800-874-2811 (USA) or (651) 490-2811 for specific
return instructions. Customer Service will need this information
when you call:
The instrument model number
The instrument serial number
A purchase order number (unless under warranty)
A billing address
A shipping address
Prior to shipping any components to TSI for service or repair, please
utilize our convenient Return Material Authorization (RMA) Form,
which is available online at www.tsi.com.