T-Comfort Comfort Pro S, Руководство по монтажу и пусконаладке

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Examples of Use Call Queue
■
Activate
Call wait. prot.
(call waiting protection) on both terminals in the
Protection
menu.
■
Configure a feature key on the Comfort Pro P 500 which activates / deactivates a “call forwarding
immediately” to the telephone number of the mobile Comfort Pro CM 300 / CM 500 / CM 510 (in the
menu
Call diversion: Divert phone: Immediately
).
Use
Incoming calls are routed to the Comfort Pro P 500 manned by the operator, who then puts the calls through.
A queue is used so that callers do not get a busy signal. The display on the Comfort Pro P 500 indicates how
many calls there are in the queue.
If the operator wants to leave the workstation and take along the enquiry station, call forwarding to the
Comfort Pro CM 300 / CM 500 / CM 510 is activated by pressing a feature key. Calls which are in the
Comfort Pro P 500 queue must still be answered on this telephone. New calls are signalled on the mobile
Comfort Pro CM 300 / CM 500 / CM 510 or enter its queue, allowing the Comfort Pro CM 300 / CM 500 /
CM 510 to be used as a mobile enquiry station.
On returning to the workstation, the operator deactivates call forwarding by pressing a feature key. Calls
which are already in the queue are switched on the mobile Comfort Pro CM 300 / CM 500 / CM 510. New
calls are signalled on the Comfort Pro P 500 or enter its queue.
Group of Three Enquiry Stations
The enquiry stations switch all incoming calls. Incoming calls are administered in queues. Depending on the
number of arriving calls, one to three enquiry stations in this group are manned. The enquiry stations are each
equipped with a Comfort Pro P 500.
Configuration
■
Configure the multi-terminal access or the system access under Telephony: Ports: S
0
.
■
Configure the three Comfort Pro P 500 telephones under Telephony: Devices .
■
Configure a trunk key with its own telephone number for each of the Comfort Pro P 500 telephones under
Telephony: Devices: System telephones .
■
Configure a hunt group of the parallel type under Telephony: Groups: Hunt Group , and include the
three telephone numbers of the trunk keys in this hunt group.