162
Call Queue
Examples of Use
Hunt Groups
Hunt groups of the “parallel” type are usually used together with queues, with the queues of each telephone
in the group being synchronised to each other. When a call to the number of the hunt group arrives, the call
enters all parallel queues. If a call from one of the queues is answered, it is removed from all other parallel
queues.
Examples of Use
Enquiry Station for an Operator with Two System Telephones
The operator switches all incoming calls and can either work on the Comfort Pro P 500 or the mobile
terminal, the Comfort Pro CM 300 / CM 500 / CM 510.
Configuration
■
Configure the system access or access for multiple terminals under
Telephony: Ports: S
0
.
■
Configure the Comfort Pro P 500 and e.g. a base station (RFP) under
Telephony: Devices
.
■
Configure a trunk key for the Comfort Pro P 500 under
Telephony: Devices: System telephones
.
■
Configure the Comfort Pro CM 300 / CM 500 / CM 510under
Telephony: Devices: DECT phones
and
assign the Comfort Pro CM 300 / CM 500 / CM 510 its own telephone number. Check in the
Comfort Pro CM 300 / CM 500 / CM 510.
■
Under
Telephony: Call Distribution: Incoming
or
Telephony: Call Distribution: Incoming DDI
route all
incoming calls to the number of the Comfort Pro P 500trunk key.
■
In the
Configurator
, create a new group called “Operators” under
User Manager: User groups
. Activate
the
Call queue
,
Call waiting protection
and
Call forwarding
authorisations for this group and set the
Dial in (outgoing): External
option appropriately.
■
Create a user called “Operator 1” under
User Manager: User
. Assign this user to the “Operators” user
group. Assign the telephone numbers of the Comfort Pro P 500 trunk key and the number of the mobile
Comfort Pro CM 300 / CM 500 / CM 510 to this user.
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