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Step 3: ETM® System Configuration
When you download a software package to a Card, it is imperative that you
do not reboot or power cycle the Card until the upgrade is complete, or the
firmware may become corrupted, rendering the Card inoperable. The Card
automatically reboots when the upgrade is complete.
How long a Card upgrade takes varies depending on the size of the package
and which firmware devices are being reprogrammed. During a Card
upgrade, the compact flash (hard drive) is first reprogrammed; then,
depending on the upgrade, the boot flash and one to six other firmware
devices may be reprogrammed. The firmware devices are verified against
the new code; if different, they are reprogrammed. Verification can take
from 20 to 120 seconds per device (depending on the size of the device) and
reprogramming can take from 30 to 240 seconds per device.
During reprogramming of the devices, interrupts are ignored, so the Card is
very quiet. This is normal and does not indicate a problem. When
reprogramming is complete, the Card automatically reboots. This should
occur in no more than 15 minutes.
In rare cases, errors do occur that render the Card unresponsive. Should the
Card become completely unresponsive, a "watchdog timer" will normally
cause the Card to automatically reboot. If it does not and you believe the
Card is completely unresponsive, be certain that 15 minutes has elapsed
since you began the download. Do not manually power cycle or reboot the
Card. Connect via the
Console
port if possible and call SecureLogix
Customer Support. A Last Resort recovery boot is available to recover
unresponsive Cards.
IMPORTANT
This procedure applies only to newly installed Cards.
If you
are upgrading from a previous software version, see the SecureLogix
Knowledge Base for upgrade instructions applicable to the installed Card
software version instead of using this procedure. Before beginning, ensure
that the software to be installed resides in the following directory:
<INSTALL_DIR>\ps\software_repository\package
To install Card software
1.
In the
Platform Configuration
subtree, do one of the following:
Single Card
—Right-click the Card, and then click
Manage
Software
.
Multiple Cards
—Hold down CTRL, and then click each same-
model Card you want to install software on, right-click the
selection, and then click
Manage Software
.
The
ETM Platform Software Installation
dialog box appears.
Important
Information about
Installing Card
Software
Installing Card
Software
