Chapter 1: Introduction
SetNetGo Access
If the MobilePlanner software is available, use the SetNetGo interface within that software to
access SetNetGo. Otherwise, open a web browser and enter the URL: https://1.2.3.4:
You will be requested to confirm security certificates.
Regardless of how you accessed SetNetGo, you should now have a window similar to the fol-
lowing:
1. From the SetNetGo screen, select:
Status > Debug Info
This will display the “Download debug info” button.
2. Click Download debug info.
3. Save the downloaded file, and attach it to your support request.
NOTE:
Before preparing a support request, the AMR's internal clock
needs to be correctly set to ensure accurate timestamps in the debug file.
For more information, please refer to the FLOW Core User's Manual.
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