Use remote assistance
When you have a question or a problem you can use remote assistance. The Service organisation
or the support helpdesk can provide support via a remote connection.
Remote assistance can be used for all kind of questions you have.
The remote assistance session is active when you confirm the assistance request and as long as
the session time has not expired.
To use remote assistance, the system administrator must first enable the remote connection
setting with a [System configuration] setting on the control panel.
[329] Remote assistance
Define the remote assistance session timeout
You can only define the session timeout when there is no active remote assistance session.
1. Touch [System].
2. Touch [Maintenance].
3. Define the timeout in the [Remote assistance session timeout [hours]] field. The default value
is 72 hours. The range is 1 - 168 hours.
Start a remote assistance session
When a remote assistance session is initiated, you can establish the remote assistance
connection.
1. Touch [Allow remote assistance].
2. The setting [End time of remote assistance session] shows when the session will end.
Use remote assistance
340
Chapter 13 - Solve problems
Содержание VarioPrint i Series
Страница 1: ...Operation guide VarioPrint i series ...
Страница 8: ...Contents 8 ...
Страница 9: ...Chapter 1 Introduction ...
Страница 18: ...Notes for the reader 18 Chapter 1 Introduction ...
Страница 19: ...Chapter 2 Explore the printer ...
Страница 25: ...1 2 3 4 1 2 6 Open 1 a paper tray and unassign 2 its media Paper input Chapter 2 Explore the printer 25 ...
Страница 35: ...Chapter 3 Getting started ...
Страница 44: ...Log in to the printer 44 Chapter 3 Getting started ...
Страница 51: ...Chapter 4 Define defaults ...
Страница 74: ...Download account log files 74 Chapter 4 Define defaults ...
Страница 75: ...Chapter 5 Job media handling ...
Страница 91: ...Chapter 6 Transaction printing ...
Страница 111: ...Chapter 7 Document printing ...
Страница 143: ...2 Touch Split Combine jobs Chapter 7 Document printing 143 ...
Страница 183: ...Chapter 8 Manage media definitions ...
Страница 198: ...Edit a media print mode 198 Chapter 8 Manage media definitions ...
Страница 199: ...Chapter 9 Manage colour definitions ...
Страница 232: ...Reset spot colours 232 Chapter 9 Manage colour definitions ...
Страница 233: ...Chapter 10 Print what you expect ...
Страница 242: ... 255 Exceeding tolerance level Read media family calibration feedback 242 Chapter 10 Print what you expect ...
Страница 244: ...3 Click Edit Read tolerance levels for the media family calibration 244 Chapter 10 Print what you expect ...
Страница 271: ...Chapter 11 Save energy ...
Страница 276: ... 301 Automatic shut down time Configure the energy save timers 276 Chapter 11 Save energy ...
Страница 278: ...Prepare printer for a long shut down period 278 Chapter 11 Save energy ...
Страница 279: ...Chapter 12 Maintain the printer ...
Страница 339: ...Chapter 13 Solve problems ...
Страница 359: ...Chapter 14 References ...
Страница 388: ...Status indicators 388 Chapter 14 References ...
Страница 400: ...metrics 377 Index 400 ...
Страница 401: ......