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Error Handling and Troubleshooting

79

Call for Service

Trying to eliminate simple problems before calling your service representative is important, but knowing when to call for
service is also important. Without training, servicing the printer yourself may cause further damage. When you have
determined that a service call is required, call as soon as possible. Have the following information ready:

■

Printer serial number — located on Away side near the AC power plug.

■

The volume of media printed — available in the Operator /About Printer menu.

■

The type of computer and operating system acting as the print server.

■

Error message displayed on the operator control panel, if any.

■

The exact circumstances when the error occurred, such as during printing, or maintenance.

■

Note any unusual phenomena, such as peculiar printing, noises, and smells associated with the failure.

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Содержание Arizona T220UV

Страница 1: ...Arizona T220UV User Guide...

Страница 2: ...representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Oc Technologies B V...

Страница 3: ...ona T220UV Training Requirements 42 How to Switch the Printer On 43 How to Set Up a Print Job 46 Select a Print Job 46 Change Print Job Settings 47 Change Print Job Parameter Options 49 How to Use the...

Страница 4: ...Ink and Ink Waste 95 Clean Carriage Underside 96 Swab Printheads 97 Monthly Maintenance 98 Clean Gantry Rails 98 Clean Gantry Door Fans 99 Clean Ozone Filters 100 Annual Maintenance 101 Change Auto D...

Страница 5: ...5 Arizona T220UV User Guide Chapter 1 Introduction...

Страница 6: ...o the printer that prevent exposure to UV light Also where applicable cautions and warnings are used throughout this manual to draw your attention to safety precautions to be taken Customer Support Oc...

Страница 7: ...0UV Service Technician Field service technicians must have Oc Arizona T220UV service training The service technician is responsible for all repairs upgrading and modification requested by the customer...

Страница 8: ...inter head carriage assembly As such a full risk assessment per EN 1050 and a full mechanical and machinery assessment per 292 2 A1 Annex 1 was performed As the equipment is primarily information tech...

Страница 9: ...raphics Systems ODGS San Jose Office RasterGraphics 2811 Orchard Parkway San Jose California U S A 95134 Ph 408 232 4000 Fx 408 232 4100 Representatives Marketing the Arizona T220 in Europe Oc Deutsch...

Страница 10: ...10 T220UV User Guide...

Страница 11: ...11 Arizona T220UV User Guide Chapter 2 Product Overview...

Страница 12: ...ifications 8 pass mode only Note This viewing specification is based on the Oc reference print imaged on the provided Indoor Outdoor Poster Grade Paper Part 3010102610 Banding artifacts not visible fr...

Страница 13: ...g Filter 99 97 efficiency c w auto drain and Regulator c w gauge Feature Specification Minimum Media Size 6 wide x 6 long 15cm x 15cm Maximum Media Size 62 wide x 120 long 158cm x 305cm Maximum Media...

Страница 14: ...requencies 230 Volts 60HZ Voltage 230 VAC 10 3 Phase Current 13 AMPS maximum steady state Power 6 kW max Circuit Breaker 20 Amps 400 Volts 60Hz Voltage 400 VAC 10 3 Phase Current 8 AMPS maximum steady...

Страница 15: ...15 Arizona T220UV User Guide Chapter 3 Safety Information...

Страница 16: ...system lamps For a general description of how the safety interlock system works see Safety Interlocks and for a detailed technical description see Appendix B Handling UV Inks Read and practice safety...

Страница 17: ...attention immediately Eyes Immediately flush eyes with plenty of water for at least 20 minutes retracting eyelids often This corro sive material can cause immediate and permanent eye damage Tilt the...

Страница 18: ...ry protection program that meets 29 CFR 1910 134 and ANSI Z88 2 requirements whenever work place conditions warrant the use of a respirator Respiratory protection may be required in addition to ventil...

Страница 19: ...diately The UV Lamps emit dangerous levels of UV light Arizona T220UV operators must limit their exposure to UV Blue light escaping from beneath the gantry hinged gates The UV Radiation Hazards of the...

Страница 20: ...rategic locations on the printer to warn the operator of possible dangers and hazards It is important to be aware of the meaning of these labels to ensure safe operation of the printer Caution Read an...

Страница 21: ...as a reminder to always wear gloves when handling ink Warning Risk of Eye Injury Wear Eye Protection 3012002360 Located on the ink enclosure tray as a reminder that the UV curable ink is harmful to th...

Страница 22: ...e the AC power cable Pinch Point 3010100726 Located on the bracket endplate and the plate end cap Crush Hazard 3010100725 Located on the gantry end covers Danger Crush Hazard 3010100725 Keep hands cle...

Страница 23: ...of principles illustrates some of the residual risks that are inherent in the operation of the Arizona T220UV printer These are situations or physical aspects of the printer that may present a potent...

Страница 24: ...inting surface except for media that you will print on Also make sure the media is less than 2 inches 50 8 mm in thickness Do not push or force the carriage to move manually Always use the Access Carr...

Страница 25: ...operator aware of the potential risks we hope to ensure maximum safety in the operation of this printer Note In all of these cases the risk is reduced by slowing down the gantry in all non print and...

Страница 26: ...shing pinch hazard is created by the gantry and the home and away position tabs This is reduced by rounding off the corners of the tab A crushing pinch hazard is created by the cable track and the fra...

Страница 27: ...ted by the gantry cable web and the frame of the machine A crushing pinch hazard is created by the gantry cable web and the gantry A shearing hazard is created by the carriage and the gantry frame fro...

Страница 28: ...ide A crushing pinch hazard is created by the gantry and the frame end at these various positions A crushing pinch hazard is created by the gantry and the frame rails from the underside Risk Area Crus...

Страница 29: ...the blotting station A crushing pinch hazard is created by the carriage assem bly at these locations Note the carriage assembly cannot move if the gantry doors are open An impact hazard is created by...

Страница 30: ...30 T220UV User Guide...

Страница 31: ...31 Arizona T220UV User Guide Chapter 4 User Interface...

Страница 32: ...s on the keypad 13 Control Panel Function Keys 13 Control Panel Function Keys Label Function ONLINE Allows the operator to pause the printer during printing Online is denoted by a solid or flashing gr...

Страница 33: ...able must be clear of all objects except the media that will be printed on and also to stay clear of the gantry path when it does begin printing Reset Button BG Model Only This blue button on the cont...

Страница 34: ...ncy Stop is pressed 15 Results of a Emergency Stop 15 Results of a Emergency Stop When a door is opened interlock triggered UV lamps are always turned off 16 Doors Opened During Normal Operation 16 Do...

Страница 35: ...give an error message If the lamps begin at their idle power level and are set to go to their print power level this change only takes a few seconds After a print When the carriage is parked the lamps...

Страница 36: ...the Special Prints Menu Tree Print submenu Refer to Appendix A for instructions to locate and print this map Print Queue Menu The Print Queue menu allows the operator to select a job for printing fro...

Страница 37: ...al length it can be an indication of blocked nozzles FILL RESERVOIR This command manually fills one or more ink reservoir with ink This is generally only used if ink fill is turned Off and the user wa...

Страница 38: ...Magenta and end with Black CONFIGURATION PRINT The Configuration Print menu provides the operator and Oc Display Graphics Systems service technicians with machine settings data if the unit must be dia...

Страница 39: ...Configure I O Menu The Arizona T220UV printer can accept input through two types of ports Centronics parallel and low voltage differential LVD SCSI 2 communication ports They are built into the printe...

Страница 40: ...40 T220UV User Guide...

Страница 41: ...41 Arizona T220UV User Guide Chapter 5 How to Operate the Arizona T220UV...

Страница 42: ...and Maintenance Training modules PosterShop Training Maximum performance from the Arizona T220UV printer requires a properly trained operator Oc Service and Support Group trains the operator in the u...

Страница 43: ...t pose a hazard when walking around or accessing the doors on the printer The Arizona T220UV has an AC power circuit breaker that functions as an On Off switch and it has an AC power lock out switch i...

Страница 44: ...ailure to leave the printer powered on may result in ink draining out of the ink reservoirs How to Lock Out the Power Switch Attention Some maintenance and service procedures require locking out the O...

Страница 45: ...he disconnect device must first be unplugged from the printer 1 To unplug it first press down on the release flange with your thumb 2 This flips up the safety cover and allows you to pull the disconne...

Страница 46: ...the next main menu option which is the Operator menu Press MENU or BACK to return to the Print Queue menu Press the or keys to cycle through all avaliable print jobs Press ACCEPT to confirm that you w...

Страница 47: ...re the media with a digital caliper see below to be sure of the correct height In the second menu display you can change the power setting of the UV lamps A higher setting results in faster drying of...

Страница 48: ...menu the control panel display shows the message Place media on the table and the print job can begin Change Horizontal and Vertical Offsets 1 Use the ACCEPT key to move through the displayed digits...

Страница 49: ...printing option you want is displayed Change Number of Copies 1 Press or to change the number of copies printed Options are 1 to 100 Use the ACCEPT key to move through the displayed digits The selecte...

Страница 50: ...acuum hold down for the media There are four zones on the table platen Each zone is 32 81cm x 62 158cm The first zone is always available while the other three must be selected by the operator Purpose...

Страница 51: ...turning the right control handle counter clockwise 90 degrees 3 Activate Zone 3 by turning the center control handle counter clockwise 90 degrees 4 Activate Zone 4 by turning the left control handle c...

Страница 52: ...n activated the stripe is printed along the edge of a print job Use the Diagnostic Stripe to help quickly pinpoint the cause of any banding Nozzle Prints The Standard and Diagnostic Nozzle prints prov...

Страница 53: ...ozzle print regarding the position and condition of the heads Note Make sure the media is large enough to allow the stripe to print on the away side Otherwise the stripe may print on the table Alterna...

Страница 54: ...etail From Diagnostic Stripe C Nozzle with Poor Directionality The next example see figure 10 on page 54 shows that one of the C nozzles in the front black head has poor directionality This will be se...

Страница 55: ...le This is fixed by cleaning the head with a swab and UV Flush then performing a High Purge on the individual color If necessary follow this by swabbing the affected head and finally by syringing the...

Страница 56: ...ng the image or during the pre post print automated maintenance If the nozzles do not recover then further maintenance will be required see below 13 Poorly Operating Magenta Head 13 Poorly Operating M...

Страница 57: ...lity in print heads In particular it is very helpful when a block of nozzles on the outside i e the outer ends of head 1 and head 4 becomes plugged This situation causes banding but is hard to identif...

Страница 58: ...on the same media with a slight offset 3 Perform a High Purge on individual colors for any nozzles that are not working in both previous tests 4 Repeat the Nozzle Print Perform a Recovery Purge on in...

Страница 59: ...roduction image Note Select multiple copies when you perform a nozzle print since this illustrates the relationship between heads 1 and 4 of adjacent colors In the example below three 3 copies was sel...

Страница 60: ...de Application Hints and Tips Introduction The following recommendations are based on our experience with the Arizona T220UV printer They are offered as staring points or suggestions for dealing with...

Страница 61: ...ermine the ink restriction values required to achieve Dmax for that media Then select an ICC profile for another media that uses the same ink restriction values and has similar dot gain characteristic...

Страница 62: ...field then select Center Horizontal Print the image then flip the media and print the backside PhotoShop RGB to CMYK conversion When converting RGB images to CMYK in PhotoShop we recommend that you us...

Страница 63: ...63 Arizona T220UV User Guide Chapter 6 Ink System Management...

Страница 64: ...is can introduce contaminants that may result in clogged nozzles Do not shake ink bottles as this may introduce air into the ink and also stir up particles that may have settled to the bottom Swab the...

Страница 65: ...he ink supply bottles before installation or during printing This may introduce air bubbles into the ink supply system Attention Do not use the residual ink to top up the ink in another bottle as this...

Страница 66: ...immediately place the coupler into the new ink bottle by pushing the flange all the way into the ink pick up insert Note Important Ensure that the coupler is fully inserted into the ink pick up insert...

Страница 67: ...owing display Scan barcode color XXX ACCEPT Manual Entry 2 Use the barcode wand located under the Control Panel to scan the barcode on the ink bottle When the scan is successful the following confirma...

Страница 68: ...t becomes full if necessary Note If you need to replace the waste bottle container with a new one or if you require a spare bottle order part 3010100266 Illustration 18 Gantry Doors Open To Access Was...

Страница 69: ...excess ink and or solvent from the printhead s nozzle plates Also after an ink head spit the blot paper is used to soak up the excess ink When to do The blot cloth is supplied in a roll When the blot...

Страница 70: ...e spindle engage properly with the notched core 5 Remove the strip of backing tape from the start of the new roll and stick the new roll to the old core 20 Mounting the Old Cardboard Core 20 Mounting...

Страница 71: ...71 Arizona T220UV User Guide Chapter 7 Media Management...

Страница 72: ...media touch sensor on the front side of the carriage detects that something on the table is higher than the media or if the media is thicker than what is actually set in the print job settings a carr...

Страница 73: ...he image If the strips are used for a bleed and the media thickness is more than 2mm greater than the strips overspray and nozzle dropout is likely to occur When not in use the strips should be stored...

Страница 74: ...the media printed on 4 Push the strips up against the long edges of the media with the sharp edge protruding into the middle part of the media edge 23 Sharp edge of the strip against the media 23 Sha...

Страница 75: ...orth American contact information a suggested source other sources of similar products may be available For other areas check your local hardware and router supply stores THERMWOOD Corp 904 Buffalovil...

Страница 76: ...ravel over This prevents the spoilboard sheet from lifting off the table and colliding with the carriage 2 It may be necessary to bleed the vacuum by opening or partially opening an additional vacuum...

Страница 77: ...77 Arizona T220UV User Guide Chapter 8 Error Handling and Troubleshooting...

Страница 78: ...ource Troubleshooting Areas Printer behaviour Print quality Data transfer Example If There is No Power The service should be a dedicated supply that is not susceptible to voltage fluctuations This ser...

Страница 79: ...equired call as soon as possible Have the following information ready Printer serial number located on Away side near the AC power plug The volume of media printed available in the Operator About Prin...

Страница 80: ...d the hose in place Also check hose clamps to verify they are tight and check that all connections are secure Contact Service if the problem persists an upgrade kit is available Mist of Stray Ink Very...

Страница 81: ...enta tion gets messed up revert back to the original PostScript settings and try again Sometimes when rotating selecting the swap width and height option in the preflight preview and size dialog will...

Страница 82: ...could not reach its minimum temperature default 120F 49C in its allotted time 10 minutes Might be a sensor problem or bad cabling call for service Lamp xx is out uv power is off press ACCEPT to conti...

Страница 83: ...luminator on that side This is not necessary when replacing the bulb on the carriage side Note When replacing the lamp bulb in the illuminator at the blot cloth station be aware that with the power of...

Страница 84: ...it until you see Ready displayed in the top left corner of the control panel display before proceeding to step 2 This ensures that the UV illuminators have cooled 2 Turn the printer s power off and pr...

Страница 85: ...rmal Sensor 27 Disconnect Thermal Sensor 6 Disconnect the two lamp connectors 28 Disconnect Lamp Connectors 28 Disconnect Lamp Connectors 7 Loosen by hand but do not remove the four corner thumbscrews...

Страница 86: ...or during the remaining steps to prevent the quartz window from falling onto the bulb 30 Remove Illuminator 30 Remove Illuminator 9 Remove the lamp power cable by prying open the plastic brackets and...

Страница 87: ...sen but do not remove both Phillips screws on both side plates that hold the lamp Pivot the plates out of the way of the bulb 33 Remove Side Plate Screws 33 Remove Side Plate Screws 34 Pivot Plates ou...

Страница 88: ...T220UV User Guide 11 Loosen but do not remove both screws Phillips on both side plates beneath the bulb and slide out the plates 35 Remove Screws 35 Remove Screws 36 Slide Plates Out 36 Slide Plates O...

Страница 89: ...tly clean the window using the provided optical cleaning wipes only Note Do not scrub hard to prevent the window coating from scratching Do not clean the interior of the illuminator 16 Remove the new...

Страница 90: ...40 Re insert Quartz Window 19 Return the side plates beneath the bulb by screwing Phillips hand tight Gloves are no longer required 20 Reconnect the lamp power cables and return them into their bracke...

Страница 91: ...re set the usage statistics after replacing a lamp bulb Re set the Lamp Usage Statistics 1 In the Operator Maintenance menu press the MENU button until you see Lamp Usage 2 Press ACCEPT to enter the...

Страница 92: ...92 T220UV User Guide...

Страница 93: ...93 Arizona T220UV User Guide Chapter 9 Printer Maintenance...

Страница 94: ...vation of the printer over a period of use Attention Keeping the printer clean especially all parts associated with the print heads assures that your printer performs at its optimum and makes it easie...

Страница 95: ...equired tools Table Scraper 3012002368 Poly Wipe Cloth 0505 0283 Butyl Gloves 3010101760 Note When scraping ink off the table be sure to remove all of the dry ink particles Use a vacuum and a wet lint...

Страница 96: ...mmand from the control panel to automatically move the carriage to the blotting station 2 Open the gantry doors and lower the blotting station in order to access the underside of the carriage 3 Use pr...

Страница 97: ...ush into the provided cup part 3010100910 This cup has four compartments one for each color note that light cyan and cyan light magenta and magenta share the same compartment 4 Use the Access Carriage...

Страница 98: ...should be cleaned immediately before the bearings have a chance to run over the spill After the area has been cleaned wipe the spill area again thoroughly with a watermoistened lint free cloth to rem...

Страница 99: ...ay need to clean them more frequently Purpose The fans are important for reducing the buildup of heat within the gantry doors Required tool Shop vacuum or hand held vacuum Note Do not open the gantry...

Страница 100: ...the carriage fan intake to the dust Ideally the filters can be cleaned in a room separate from the printer or even outdoors How to Clean Ozone Filters 1 Remove the square metal cover surrounding the...

Страница 101: ...and open the ink enclosure door Depressurize the machine by disconnecting the air hose from the tube connector on the left side of the regulator assembly in the ink enclosure 2 Unscrew the threaded co...

Страница 102: ...sty or dirty Clean them with alcohol at least once a year or more often if required Before you begin The linear encoders are protected by a lacquer coating which makes them tolerant to handling and co...

Страница 103: ...s Air Filter Part 3010043253 Flathead screwdriver Illustration 44 Filter and Cover 44 Filter and Cover How to Access the Filter 1 Loosen the four screws in each corner of the filter grill 2 Remove the...

Страница 104: ...the table up to 2 51mm in thickness Replace Brushes Brushes must be replaced every two years or sooner if either of these brushes gets deformed contaminated or altered in any way Call your service re...

Страница 105: ...ed version of these print files or if you loose the original file they are all available for downloading at the ODGS web site T220 customer support page http www oce dgs com PrinterSupport T220_Custom...

Страница 106: ...the Special print file downloaded from the web or FTP site 4 Select the file and then click on the Open button 5 In the Download menu click the Download button to transfer the file to the printer 6 Us...

Страница 107: ...print at 36 x 52 inches It has an embedded profile optimized for printing on Arizona Indoor Outdoor Poster Grade paper supplied with the printer Purpose The Menu Tree provides a graphic overview of t...

Страница 108: ...e cloth soaked with isopropyl alcohol to wipe the table clean Note The imperial units grid is centered on 62 and the metric units grid is centered on 156 cm Please remember to set the page size width...

Страница 109: ...and the UV light source that is necessary for curing the UV based inks Although these safety systems keep the potential risks to human operator to a minimum there are still some possible residual risk...

Страница 110: ...g off all devices and killing all processor tasks The only way to recover from this situation is to restart reboot the machine The exact means for disabling the 48 volt and 24 volt power supplies will...

Страница 111: ...or at least 20 milliseconds If the DSP stops writing to the address in the gate array for any reason the gate array switches the spare_ssr_driver off after 4 timer ticks 20 milliseconds This design pr...

Страница 112: ...not require the T220UV system to reboot The T220UV system will need to be RESET press the blue RESET button when prompted on a BG model and ACCEPT on non BG to allow the printer to perform any Gantry...

Страница 113: ...bled position released Switch block 3010103110 should be located in the center of the switch assembly Continuity changes should be observed through connections 1 1 2 2 and 3 3 on both J2 and J3 refere...

Страница 114: ...114 T220UV User Guide...

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