If the path is not functioning correctly, one of the following problems might be occurring:
•
Wrong physical connections
Check that the appropriate LEDs are on for your network devices. If your access
point and computer are connected to a separate Ethernet switch, make sure that
the link LEDs are lit for the switch ports that are connected to your computer and
access point.
•
Wrong network configuration
Verify that the IP addresses for your computer and the access point are correct and
that the addresses are in the same subnet.
Test the path from your computer to a remote device
After you verify that the LAN path works correctly, test the path from your computer to
a remote device.
To test the path from your computer to a remote device:
1. From the Windows taskbar, click the Start button and find and select Run.
2. In the field provided, enter ping -n 10
IP address
.
IP address
is the IP address of a remote device such as a remote DNS server.
If the path is functioning correctly, replies as described in Test the LAN path to your
access point on page 247 display. If you do not receive replies, do the following:
•
Check to see that your computer lists the IP address of the router to which the access
point is connected as the default router. If the IP configuration of your computer is
assigned by DHCP, this information is not visible in your computer’s Network Control
Panel.
•
Check to see that the network address of your computer (the portion of the IP address
specified by the netmask) is different from the network address of the remote device.
User Manual
248
Diagnostics and
Troubleshooting
Insight Managed WiFi 6 AX5400 Access Point Model WAX628
