NeuroBlate® System Instructions for Use
80469 Rev D – Nov 16, 2018
- 158 -
Table 12.2: Troubleshooting
Problem
Check / Action
Recourse
The Commander does not lock
in place
Ensure that the mounting holes on the
bottom of the Commander are
positioned properly over the IP Mounting
Posts (See Figure 35)
If the problem persists, replace
the APD and contact Monteris
The Position Feedback Plug
does not connect to its
receptacle on the IP
Ensure alignment markers on the outside
of the plug and receptacle are properly
aligned
If the problem persists, replace
the APD and contact Monteris
The Interface Platform Display
does not show Follower
positions
Ensure the display is turned on.
Press the IP power button
If the Display reads,
“Error: Check Connection”, ensure the
Position Feedback Plug is properly
connected
Unplug and re-plug the Feedback
Plug - If the problem persists,
replace the APD and contact
Monteris
If the Display reads “Error: CRC”, replace
the APD
Replace the APD and contact
Monteris
The Interface Platform Display
shows unexpected characters
Press the power button once to turn OFF
the display - Press the button one more
time to turn the display ON again
If the problem persists, contact
Monteris
The APD Follower cannot reach
the AXiiiS due to Umbilical
interference or their length
Ensure that the IP arms are fully inserted
into the AtamA board
Fully insert the IP arms into the
AtamA board
Ensure the head coil is correctly
mounted and is not interfering with
Follower attachment
Assess the other AtamA head
coil top option for better
clearance and switch as needed
Ensure the Umbilicals are not coiled or
snagged on equipment
Reroute the Umbilicals if needed
The Follower does not move
(linearly or rotationally) when
the knob on the Commander is
turned
Confirm the Locking Interface on the
Follower is not at one of its limits:
- Linear position at 0 or 40 mm o
- Rotational position of 10
°
or 350
°
Rotate the knob in the opposite
direction. If the situation persists
replace the APD and contact
Monteris
The knobs on the Commander
resist turning
Ensure the knob is being pressed in
while turning to unlock
Replace the APD and contact
Monteris
The APD Follower does not lock
to AXiiiS SM
Ensure that the two tabs on the bottom
surface of the follower are aligned with
the two Directional Interface Notches on
the AXiiiS SM
Rotate the follower to align the
tabs with the notch
The LDP Cooling Connector
Plug does not insert into its
receptacle on the IP Connector
Box or will not stay retained
Ensure there are no burrs or defects on
the Cooling Connector.
If there are any defects, replace
the LDP and contact Monteris
Ensure proper insertion of plug into the
receptacle.
Push in until receptacle sleeve
moves and then confirm plug
clicks and locks. If the problem
persists, replace the LDP and
contact Monteris
The APD has difficulty achieving
the desired position
Carefully remove the APD Commander
from the IP, twist it 360 degrees in a
direction that reduces any twisting strain
on the umbilicals and reattach to IP
If the problem persists, use
manual manipulations or replace
the APD
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