46
Matrox Productiva G100 Multi-Monitor Series – User Guide
Customer support
Matrox Web and FTP sites
Matrox is on the Internet with a World Wide Web (WWW) and File Transfer Protocol (FTP) site.
Our Web site has product literature, press releases, technical material, a sales office list, trade show
information, and other relevant material. Our FTP site contains current drivers for Matrox
products. You can download drivers using the Internet FTP site, in addition to our BBS. You can
access our FTP server independently, or from the Matrox Web site.
Our address for Matrox Graphics Inc. is:
WWW;
www.matrox.com/mga
FTP;
ftp.matrox.com/pub/mga/
Send questions or comments regarding the site to:
e-mail;
If you have a problem
If you have a problem, we recommend that you follow the procedure below for the quickest results.
1
Contact your dealer – This is usually the quickest and most effective method of technical
assistance. Your dealer is local and may be familiar with your complete system. In the case of
hardware warranty assistance, the product must be returned to the dealer, who will return it to
Matrox.
2
CompuServe – If you have a modem and an account on CompuServe, you can get technical
assistance and driver updates directly from Matrox by typing GO MATROX at the “
!
” prompt.
3
Matrox BBS – You can download driver updates (which may eliminate a particular bug),
utilities, and other information from our 24-hour Bulletin Board Service (BBS). The phone
number is 514-685-6008. The communication parameters are 8 data bits, 1 stop bit, and no
parity. You’ll be prompted to enter your first and last name and a password. If you don’t have
an account, it’s created when you enter your name for the first time. See also “Matrox Web and
FTP sites”.
4
MATFAX instant fax – Call our dial-up Matrox fax service at 514-685-0174. Using a touch-
tone phone, you can have faxes sent to you automatically 24 hours a day. Available documents
include common installation problems, available drivers and updates, and product data sheets.
