Matrox Productiva G100 Multi-Monitor Series – User Guide
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Direct Matrox Technical Assistance – If you still can’t resolve a problem, you can get direct
technical assistance four ways:
Call Technical Support (Canada) at 514-685-0270. For residents of Quebec only, call
514-822-6330.
Send a FAX to 514-822-6363, Attention: Graphics Technical Assistance.
Send e-mail to
.
Write a letter to Graphics Customer Support at our Corporate Headquarters. The address
is: Matrox Graphics Inc., 1055 St. Regis Blvd., Dorval, QC, Canada, H9P 2T4.
Information we need
Please give a complete description of the problem, and include:
Matrox card serial number, model number, revision number, BIOS number, driver type and
version, and memory address at which the Matrox card is installed.
Computer brand name, system BIOS manufacturer and version number or date, bus type,
model, processor speed, and amount of memory.
Monitor brand and model name.
Operating system and version – if you’re using a memory manager, its brand and version. Also,
list any memory-resident programs in use.
If you’re using a network, its brand and version.
Brand and model of any other cards and devices installed on your system.
Program specific problems
If a problem appears with a specific program, please give us the following information:
Display settings (color palette, display resolution, and so on) applied when the problem occurs.
Program name and version. Name any add-on packages you’re using.
If possible, take note of the file and segment address that caused the problem.
Detailed steps known to cause the bug, so we can reproduce it.
