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Matrox Productiva G100 Multi-Monitor Series – User Guide
Solution
If you’re using an antenna, try adjusting it, checking all the connections to it, or
using a different antenna.
Solution
If you’re using cable TV, contact your cable company.
Cause
Software settings may be incorrect.
Solution
See “Matrox PC-VCR Remote program”, page 19
.
Sound
The following troubleshooting items address problems related to sound cards.
Problem
Sound doesn’t record, video files play back with no sound, or
sound output is distorted or too loud
Cause
If the sound problem is with a particular device (for example, TV or speaker), the
volume control on the device itself may need adjusting.
Solution
Adjust the volume control on the device itself.
Cause
Audio cables may be loose or incorrectly wired.
Solution
Make sure your sound card cables are properly connected (see
step 5, page 9
, and
step 2, page 12
).
Cause
Your sound card’s Windows software settings may be incorrect. Specifically, input
or output may be disabled, or volume levels may be too low or too high.
Solution
Windows 98 or NT 4.0: Make sure your sound card’s Windows software settings
are correct:
1
Double-click the speaker icon (
) on the Windows taskbar.
If you don’t see the speaker icon:
a
Click
Settings
Control Panel
.
b
Double-click the
Multimedia
icon.
c
Enable the “
Show volume control on the taskbar
” check box.
d
Click
OK
.
e
Double-click the speaker icon on the taskbar.
2
Click
Options
Properties
.
3
Click the
Recording
button, enable all check boxes in the list box, then click
OK
.
