Chapter 3 Troubleshooting
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3.4
How to Respond on Image Defect
How to respond on image defect is described here.
3.4.1 Flow of Response
Flow of response to image defect is described hereafter.
Information to Communicate
Communicate following information, as precise as possible, when communicating the status of image
defect to the contact.
Item
Description
Confirm the phenomenon
Confirm the phenomenon of the image defect, and search if
it is in table
Phenomenon in
the table
Phenomenon not
in the table
Unable to respond
(contact)
Communicate the description of the condition (see
) to the contact person.
Investigate the cause and respond
See the reference in the table
that corresponds to the phenomenon, investigate the
cause and respond.
Improved
No improvement
Unable to respond
(contact)
Communicate the description of the condition (see
) to the contact person.
Respond process finished
Log
Collect various logs from the REGIUS console.
•
Application log
•
System log
•
Reader log
•
JM log
System information
Image data
Backup the defect image from the REGIUS console.
Other, description
Содержание 0902
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Страница 84: ...Chapter 3 Troubleshooting 3 30 3 2 19 Confirm the H sync Signal To be stated...
Страница 85: ...Chapter 3 Troubleshooting 3 31 3 2 20 Confirm the LMC Operation To be stated...
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