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Troubleshooting
In the event of a malfunction,
fi
rst check all the cable connections and operating states:
1. Receiver and TV set power plugs are connected to wall socket
2. Antenna cables are connected to the receiver input
3. Receiver and TV set correctly connected by a HDMI or Scart cable
4. Audio connections are made to the Hi-Fi or Dolby Digital system as appropriate
5. Receiver and TV set (Hi-Fi/Dolby Digital system) are switched on (check power indicators)
6. Receiver is responding to remote control
A selection of troubleshooting tips is offered below.
Problem
Cause
Remedy
A “No signal!” warning
appears on some
or all channels
Consult an antenna specialist to
have it checked and repaired as
necessary. Check the settings
made in the “Settings”, “Antenna
& Satellite”, “Tuner Con
fi
guration”
menu, and change them if
necessary.
Receiver no longer
responds to the
remote control
The batteries may be
fl
at or
inserted incorrectly in the battery
compartment
Receiver or remote control
command set may have been
unintentionally changed
Check the batteries (see also
“Inserting batteries into the remote
control” in the Operating manual –
Part 1)
Set infrared code 1 as described
in these operating instructions
under “Main menu settings”, “Basic
settings”, “Setting the remote control
code”
Wrong time is displayed
The “Summer Time” setting is
wrong. An incorrect time was
imported from the reception signal
Check summer time in the “Settings”
“Time Setup” menu and change
it as necessary Use the power
switch to switch the receiver off
from the current channel, e.g. Das
Erste or ZDF, wait 10 seconds
and then switch it back on
The following channels
cut out, or “No or
bad signal!” appears:
Sport 1, Tele 5, HSE 24
and Sonnenklar TV
DECT telephones operate on the
same frequency as these channels.
Interference may occur due to
inadequate output level or poor
shielding of cable
Consult your antenna specialist
Black or blue screen,
no on-screen displays
Scart connection to TV deactivated
by accidentally pressing the 0 button
Keep pressing the 0 button until the
TV picture reappears on the screen
Network problem
Check that the (cross-over) network
cable is correctly connected at the
PC and receiver (clicked home)
Refer to your PC or network specialist