a. If you get a new or a different FID, go to the START section with that information.
b. If you get the same FID (E6 or E7), a hardware problem exists. Do not save the microcode dump.
Perform actions for next FRU in the FID List.
c. If an error does not occur, the fault could be a new microcode problem or an intermittent
electronics problem. Call your next level of support and provide them with dump and the
12-character support data. For new microcode problems, use TAC M02. For electronic problems,
use TAC T21.
End of Possible New Microcode Problem
7. Go to “End of Call” on page PROC-12.
FID Not Currently Displayed on Drive
1. Look at the FID Log for most recent FID E6 or FID E7 entry.
2. From the FID Log, record the support data (12 characters). Call your next level of support with the
FID and support data to determine if this problem is a known microcode problem.
3. For new or known microcode problems:
a. From support, see if fix exists on latest EC Level. If a fix exists, update the drive to latest EC
level.
b. If a fix does not exist, tell customer that engineering is aware of problem and working on a fix.
Install the fix when it is available. For known microcode problems, use TAC M01.
4. At this point it could be a new microcode problem or a hardware problem.
a. Power OFF the device and then power ON the device.
b. Run Verify Fix from the CE Options menu.
c. If you get a new or a different FID, go to the START section with that information.
d. If you get the same FID (E6 or E7), a hardware problem exists. Perform the actions for next FRU
in FID List.
5. If an error does not occur, the fault could be a new microcode problem or an intermittent electronics
problem. You need to get a dump.
a. A dump may already exist. Check with the customer to determine if they had collected a dump
via SCSI for this problem when the FID and the dump icon were displayed.
If the customer has the dump data, provide the dump, the FID, and the FID support data to your
next level of support.
b. If no dump exists, go to step 6.
6. Determine if the customer can readily recreate the FID message.
7. If the customer can readily perform operations and/or run the job that caused the message, wait until it
occurs and follow the procedure for the FID currently displayed.
8. If the customer cannot readily recreate the message, or if this is an inconvenient time, the following
options exist to acquire the dump for your next level of support.
Allow the problem to reoccur and have the customer take the initiative (go to step 8a) or you can take
the initiative (go to step 9 on page PROC-88).
a. The customer can leave the drive with FID message displayed and then call for service.
PROC
Common Procedures
PROC-87
Содержание Magstar MP 3570 C Series
Страница 1: ...IBM Magstar MP 3570 Tape Subsystem Maintenance Information C Series Models...
Страница 2: ......
Страница 12: ...x IBM 3570 MI...
Страница 46: ...MAPS 2 IBM 3570 MI...
Страница 56: ...Notes MAPS 12 IBM 3570 MI...
Страница 62: ...MAPS 18 IBM 3570 MI...
Страница 70: ...Notes MAPS 26 IBM 3570 MI...
Страница 72: ...MAPS 28 IBM 3570 MI...
Страница 84: ...Figure 22 Label Locations for Models Without Libraries INTRO 12 IBM 3570 MI...
Страница 87: ...Figure 25 Model C00 Drive INTRO Introduction INTRO 15...
Страница 95: ...Figure 29 Model C02 Stand Alone Library Model INTRO Introduction INTRO 23...
Страница 96: ...A 2 1 M 0 0 3 5 Figure 30 Model C11 Rack Mounted Library Model INTRO 24 IBM 3570 MI...
Страница 97: ...Figure 31 Model C12 Rack Mounted Library Model INTRO Introduction INTRO 25...
Страница 98: ...Figure 32 Model C21 Rack Mounted Library Model INTRO 26 IBM 3570 MI...
Страница 99: ...Figure 33 Model C22 Rack Mounted Library Model INTRO Introduction INTRO 27...
Страница 120: ...INTRO 48 IBM 3570 MI...
Страница 124: ...Figure 51 3570 Cartridge Magazine Figure 52 3570 Cartridge Magazine Lock Lever LIBRARY 4 IBM 3570 MI...
Страница 136: ...Figure 57 Model C02 Stand Alone Library Model LIBRARY 16 IBM 3570 MI...
Страница 137: ...A 2 1 M 0 0 3 5 Figure 58 Model C11 Rack Mounted Library Model LIBRARY Library LIBRARY 17...
Страница 138: ...Figure 59 Model C12 Rack Mounted Library Model LIBRARY 18 IBM 3570 MI...
Страница 139: ...Figure 60 Model C21 Rack Mounted Library Model LIBRARY Library LIBRARY 19...
Страница 144: ...LIBRARY 24 IBM 3570 MI...
Страница 192: ...Figure 108 Operator Menus PANEL 12 IBM 3570 MI...
Страница 206: ...Figure 128 Part 1 of 3 CE Panel Menu PANEL 26 IBM 3570 MI...
Страница 207: ...Figure 128 Part 2 of 3 CE Panel Menu PANEL Operator Panel PANEL 27...
Страница 208: ...Figure 128 Part 3 of 3 CE Panel Menu PANEL 28 IBM 3570 MI...
Страница 242: ...PANEL 62 IBM 3570 MI...
Страница 249: ...Korean Inspection INSP 7...
Страница 250: ...Korean INSP 8 IBM 3570 MI...
Страница 256: ...Figure 187 Support Slide left side Models C21 and C22 INSP 14 IBM 3570 MI...
Страница 260: ...INSP 18 IBM 3570 MI...
Страница 270: ...Figure 196 Model C00 Drive Inner Cover Configuration INST 10 IBM 3570 MI...
Страница 273: ...Figure 200 Drive Only Model C00 SCSI Connection INST Installation INST 13...
Страница 275: ...Figure 202 EIA Rack Template for Models C11 and C12 INST Installation INST 15...
Страница 276: ...This Page Left Intentionally Blank INST 16 IBM 3570 MI...
Страница 288: ...INST 28 IBM 3570 MI...
Страница 289: ...Figure 212 EIA Rack Template for Models C21 and C22 INST Installation INST 29...
Страница 290: ...This Page Left Intentionally Blank INST 30 IBM 3570 MI...
Страница 297: ...Figure 216 Attaching Cable Arm and Strain Relief Bracket INST Installation INST 37...
Страница 312: ...Figure 227 Rear View of Model C02 C12 or C22 INST 52 IBM 3570 MI...
Страница 319: ...Figure 237 Cable Routing Model C11 INST Installation INST 59...
Страница 320: ...Figure 238 Cable Routing Model C12 Figure 239 Cable length adjusting Models C11 and C12 INST 60 IBM 3570 MI...
Страница 321: ...Figure 240 Cable Routing Model C21 INST Installation INST 61...
Страница 322: ...Figure 241 Cable Routing Model C22 Figure 242 Cable length adjusting Models C21 and C22 INST 62 IBM 3570 MI...
Страница 328: ...INST 68 IBM 3570 MI...
Страница 345: ...Figure 251 Loading a Cartridge in a Magazine with Operator Side Facing Down PROC Common Procedures PROC 17...
Страница 348: ...Figure 252 Removing a Stuck Cartridge From a Drive PROC 20 IBM 3570 MI...
Страница 349: ...Figure 253 Drive Front View Unloaded Figure 254 Drive Front View Loaded PROC Common Procedures PROC 21...
Страница 369: ...Figure 260 Blank Error Log Analysis Work Sheet PROC Common Procedures PROC 41...
Страница 371: ...Figure 263 Example Error Log Analysis Work Sheet PROC Common Procedures PROC 43...
Страница 396: ...6 When the Tape Device Test menu is displayed select Exit test menu 3 PROC 68 IBM 3570 MI...
Страница 420: ...PROC 92 IBM 3570 MI...
Страница 424: ...Figure 270 Library Model C01 Exploded View CARR 4 IBM 3570 MI...
Страница 435: ...Figure 274 Base Drive FRU Breakout CARR Checks Adjustments Removals and Replacements CARR 15...
Страница 448: ...Figure 279 Library Front Door Assembly Holding Screws CARR 28 IBM 3570 MI...
Страница 456: ...CARR 36 IBM 3570 MI...
Страница 504: ...APPENDC 2 IBM 3570 MI...
Страница 521: ...APPENDC Appendix C APPENDC 19...
Страница 522: ...Notes APPENDC 20 IBM 3570 MI...
Страница 532: ...APPENDC 30 IBM 3570 MI...
Страница 537: ...Figure 312 Library Model C01 Exploded View APPENDD Appendix D APPENDD 5...
Страница 541: ...Figure 315 Basic Drive All Models APPENDD Appendix D APPENDD 9...
Страница 546: ...Figure 317 Base Drive FRU Breakout APPENDD 14 IBM 3570 MI...
Страница 551: ...Figure 318 Base Drive Head Actuator Assembly Close up APPENDD Appendix D APPENDD 19...
Страница 556: ...Head Actuator Cable Holding Tool Template This page left intentionally blank APPENDD 24 IBM 3570 MI...
Страница 557: ...APPENDD Appendix D APPENDD 25...
Страница 563: ...Figure 326 Drive Loader Assembly Exploded View APPENDD Appendix D APPENDD 31...
Страница 580: ...Figure 332 Library Front Door Assembly Holding Screws APPENDD 48 IBM 3570 MI...
Страница 591: ...Parts Catalog Parts Catalog PARTS 3...
Страница 592: ...Assembly 1 Rackmount Library Assembly Model C11 PARTS 4 IBM 3570 MI...
Страница 594: ...Assembly 2 Desktop Drive Model C00 PARTS 6 IBM 3570 MI...
Страница 596: ...Assembly 3 Desktop Library Assembly Model C01 PARTS 8 IBM 3570 MI...
Страница 598: ...Assembly 4 Rackmount Library Assembly Model C12 PARTS 10 IBM 3570 MI...
Страница 601: ...Parts Catalog Parts Catalog PARTS 13...
Страница 602: ...Assembly 5 Desktop Library Assembly Model C02 PARTS 14 IBM 3570 MI...
Страница 605: ...Parts Catalog Parts Catalog PARTS 17...
Страница 606: ...Assembly 6 Rackmount Library Assembly Model C21 PARTS 18 IBM 3570 MI...
Страница 608: ...Assembly 7 Rackmount Library Assembly Model C22 PARTS 20 IBM 3570 MI...
Страница 611: ...Parts Catalog Parts Catalog PARTS 23...
Страница 612: ...Assembly 8 Base Drive All Models PARTS 24 IBM 3570 MI...
Страница 614: ...PARTS 26 IBM 3570 MI...
Страница 629: ...wrap tool SCSI port PROC 77 INDEX Index Index 7...