Phone numbers, U.S. and Canada
Note
EMEA customers should contact their Dealer or IBM
Service organization.
Before you place a call to the Support Center, refer to
“Problem determination tips” on page 207.
Authorized Dealers or Servicers
U.S. Customers and Helpware Subscribers
Number
Information
919-517-0001
Bulletin Board Service - PC Company
800-528-7705
Bulletin Board Service - TSS Only
800-937-3737
IBM Business Partner Education
800-426-2472
IBM Customer Engineer Technical
Support
800-IBM-DEAL
IBM Dealer Support Center
800-342-6672
IBM Direct Desktop Software Sales
303-924-4015
IBM Part Number ID and Look Up
800-426-7763
IBM PC HelpCenter
800-237-5511
IBM Software Defect Support (CSDs)
800-327-5711
IBM Software Ordering (Publications)
800-426-1484
IBM Supplies Technical Hotline
800-388-7080
IBM Warranty Parts Claims Center
Number
Information
919-517-0001
Bulletin Board Service - PC Company
800-426-8322
Customer Education Business Unit
800-999-0052
Customized Operational Services
800-237-4824
EduQuest (Educational Computers)
800-964-8523
End User HelpDesk Support
800-742-2493
IBM Anti-Virus Services
800-447-4700
IBM Authorized Dealer Referrals
800-426-2468
IBM Dealer Referral
800-426-3333
IBM Information Referral Service
800-IBM-SERV
IBM Service
800-772-2227
IBM PC HelpCenter and HelpDesk
800-426-7282
IBM Technical Manuals
800-426-9402
(Ext. 150)
Multimedia Information Center
800-241-1620
Multimedia HelpCenter
800-342-6672
OS/2 Information Line
800-237-5511
OS/2 Support Services
800-284-5933
Prodigy
914-962-0310
Prodigy User Questions
800-547-1283
Technical Coordinator Program
SystemXtra for Personal Systems
LAN Automated Distribution/2
OS/2 Bulletin Board
OS/2 Application Assistance Center
800-551-2832
Technical Solutions Magazine
208
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