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Chapter 5

Troubleshooting

64

9. Verify the SCSI bus is terminated at both ends. By default, HP SCSI controllers are terminated.

When a device is connected to a connector on the controller, bus termination for that connector
is disabled. Verify that the last device on the bus is terminated.

10. Ensure no device is set to SCSI ID7; this is the SCSI ID used by the SCSI controller.

11. Verify all SCSI devices are either single-ended or differential SCSI devices (depending on the

Netserver model), and that any bus does not contain both types.

12. Verify the SCSI hard disk drive that loads the operating system is set to the lowest SCSI

address (usually set to 0).

13. If a second hard disk drive is connected to the SCSI cable, check it for proper SCSI address,

SCSI cable connection, proper power, and jumper settings.

14. Disconnect all SCSI devices except the integrated SCSI adapter and the drive at SCSI address

0, and try again. If this fails, try substituting a known good SCSI adapter board and a good hard
disk drive.

Symptom:

•

The SCSI BIOS has trouble loading

If the Netserver has trouble loading the SCSI BIOS, do the following:

1. Review the

Troubleshooting Checklist

before you continue.

2. If you installed more than one SCSI controller, make sure that the BIOS of all SCSI controllers

are disabled except for the boot controller. This lets the SCSI BIOS for the boot controller load.

3. Determine what the boot device priority is for the Netserver model. Verify that the boot device is

in the right place in the priority.

Symptom:

•

The SCSI subsystem does not work at installation

An incorrect configuration and not faulty hardware cause many SCSI problems. If the SCSI subsystem does
not work after installation, do the following:

1. Review the

Troubleshooting Checklist

and

Mass Storage Guidelines

before you continue.

2. Run the

DiagTools

and verify the integrity of the SCSI buses, and other switch settings on the

external storage devices are correct. Verify that each SCSI device is assigned a unique SCSI
ID.

3. If you don't see the SCSI BIOS banner during Netserver start:

"Symbios, Inc. SDMS(TM)V4.0 PCI SCSI BIOS, PCI Rev. 2.0, 2.1"
"Copyright 1995, 1998 Symbios, Inc."

◊◊◊◊

Check the cable connections.

◊◊◊◊

Check the SCSI termination.

4. Run the

Setup Utility

or SCSI Configuration Utility and verify the SCSI host bus adapter (HBA)

is properly configured.

The HBA

is usually SCSI ID 7.

5. If you installed more than one SCSI adapter, verify each adapter is set to a separate BIOS

address; or disable the BIOS on all of the adapters except one.

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Содержание NetServer LP 1000r

Страница 1: ...HP LP 1000r Netserver Service Manual Online Version 1 0 Last Updated December 2000 ...

Страница 2: ... that is protected by copyright All rights are reserved No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Windows NT and Windows 95 are registered trademarks of Microsoft in the U S and other countries Torx is a registered trademark of CamCar Textron Inc Hewlett Packard Company Network Server Divisi...

Страница 3: ...igurations 5 Sleep States ACPI 5 2 System Information 7 Introduction 7 Mass Storage 7 Mass Storage Guidelines 7 Boot Priority 9 Mass Storage Devices 9 Memory Guidelines 10 Accessory Board Guidelines 10 IRQ Settings 11 Specifications 11 Environment 11 Connector Pinouts 13 Mini DIN PS 2 Connectors 13 Serial Port Connector 14 Parallel Port Connector 14 USB Connector 15 Video Connector 15 LAN Connecto...

Страница 4: ...stallation Problems 28 Troubleshooting Sequence 28 Netserver Will Not Power On 28 Problems after Netserver is Powered On 29 Error Messages 29 POST Error Messages 31 Power On Self Test POST Error Codes 32 Beep Codes 43 Clearing the CMOS Configuration 43 Resetting a Lost Password 45 Hardware Problems 45 Monitor Does Not Work 45 Keyboard or Mouse Does Not Work 46 CD ROM Drive Does Not Work 46 SCSI De...

Страница 5: ... Problems 63 Processor Problems 66 Memory Problems 67 Network Interface Card Problems 67 6 Replacing Parts 69 Safety Information 69 Tools and Supplies Needed 69 Safety Before You Remove Server Covers 69 Warnings and Cautions 70 Removing and Installing the Top Cover 71 Removing the Top Cover 71 Replacing the Top Cover 72 Removing the Front Bezel 73 Replacing the Front Bezel 74 Removing the Air Duct...

Страница 6: ...Contents vi Processor Configuration Guidelines 82 Installing a Second Processor 83 Installing the Heatsink 86 Removing a Processor and Heatsink 88 Index 91 ...

Страница 7: ...front panel of the HP Netserver provides the controls and indicators commonly used when operating the Netserver CD ROM LED Indicators Flexible Disk Drive Cover removed Reset Switch Power Switch F a n s S C S I A c t i v i t y T e m p e r a t u r e Power LED SCSI Drives 3 Power LED Switch D i s k I D 0 D i s k I D 1 D i s k I D 2 Front Panel Tables 1 1 and 1 2 describe the front panel controls and ...

Страница 8: ...d Refer to Applying Power to the HP Netserver and Sleep States ACPI later in this chapter On Off Sleep LED LED This green LED indicator provides the power state of the Netserver Steady Green when the Netserver is operating normally Blinking Green at 1 Hz rate indicates the Netserver is in a sleep state and under ACPI control Off unlit when the Netserver is powered off or in standby Reset Switch RE...

Страница 9: ...UPS or the site power source The mouse port accepts a standard mouse with a PS 2 connector The keyboard port accepts a standard keyboard with a PS 2 connector The USB 2 ports are provided for printers scanners and external modems The Parallel Port is a standard parallel port which supports Extended Capabilities Port ECP Enhanced Parallel Port EPP The Serial A MGMT Port is a standard serial port wh...

Страница 10: ...tserver NOTE Turn on power to the monitor connected to the HP Netserver before you power on the Netserver This allows proper auto configuration of video output of the Netserver as it boots up 1 Ensure the HP Netserver s power cord is connected to the power source 2 Press the Power push button on the front control panel When you press the power button on the control panel the Netserver powers up an...

Страница 11: ...ower Management Interface standard which is a key component of a NOS s directed power management The supported features are only available when an ACPI compliant NOS is installed on the Netserver The term sleep state refers to any of several reduced power consumption states in which normal NOS activity has ceased The Netserver supports several sleep states including a sleep state with a short wake...

Страница 12: ...t off or graceful shutdown of the NOS rather than an immediate shutdown of the power supply The power button configurations are dependent on the user interface provided by the ACPI compliant NOS While power management is under the control of the ACPI compliant NOS the HP Netserver s power button is capable of an override in case of a non responsive NOS NOTE The HP Netserver power button will force...

Страница 13: ...he drive Do not stack drives when out of the Netserver chassis The Netserver is internally limited to 5 mass storage bays The flexible disk drive and CD ROM drive which are standard on all models of the HP Netserver LP 1000r occupy bays 1 and 2 respectively The three remaining bays 3 4 and 5 are reserved for Hot Swap SCSI hard disk drives HDD If a backup tape drive is used it must be connected ext...

Страница 14: ...ar of the Netserver SCSI Drive Addressing The addresses of the SCSI drives are automatically assigned by the drive bay location in the chassis No SCSI ID software settings or jumpers are required if using an HP NetRAID Controller board inserted into the only PCI slot Automatic address assignment is also true for the three Hot Swap drive bays The three Hot Swap bays support various SCSI HDD configu...

Страница 15: ... through the ID numbers The Netserver s embedded controller is always SCSI ID 7 NOTE The boot order can be changed using the Netserver s BIOS Setup Utility and the SCSI Select Utility Mass Storage Devices Table 3 1 lists the number and types of mass storage devices that may be installed into the HP Netserver LP 1000r Table 3 1 SCSI Mass Storage Device Types Interface Types Max Number of Devices In...

Страница 16: ...mitted When handling DIMMs observe anti static precautions to avoid damage To ensure you have the correct DIMMs before installation refer to one of the following for a list of qualified DIMMs HP Order Assistant on the HP web site at http www hp com go netserver HP Customer Service Four MB of video memory is provided on the system board and cannot be upgraded Accessory Board Guidelines The HP Netse...

Страница 17: ... is suitable for all of the mass storage devices being used Specifications Environment Temperature Operating 5 to 35 C 41 to 95 F Non operating 40 to 65 C 40 to 149 F Humidity Operating 20 to 80 relative humidity non condensing Non operating 5 to 95 relative humidity non condensing Altitude Operating 30 to 3 000 m 10 000 ft Non operating 30 to 12 000 m 40 000 ft Thermal Output Maximum Operating 10...

Страница 18: ...864 120 Hz 120 Hz 85 Hz 1280x1024 100 Hz 100 Hz 85 Hz 1600x1200 76 Hz 76 Hz Not available Power Supply Specifications Parameter Characteristics Input Type Universal Input Input Maximum Range 100 to 240 VAC at 50 60 Hz Operating Current 2 6 Amps at 100 VAC 2 1 Amps at 120 VAC 1 3 Amps at 200 208 VAC 1 2 Amps at 230 240 VAC In rush Current 65 Amps Operating Power AC Input DC Output 266 W maximum con...

Страница 19: ...SI Embedded Symbios Ultra 160 SCSI dual channel controller 160 MB s transfer rate with two 68 pin connectors IDE Embedded Enhanced IDE dual channel controller LAN Two Embedded Intel 82559 10 100 PCI Fast Ethernet Controllers with Wake on LAN and Alert on LAN enabled disabled via BIOS setup PCI Bus One 32 64 bit 33 MHz speed 5 volt PCI slot on riser board I O One serial management port and one bi d...

Страница 20: ...ock signal 6 Not used Serial Port Connector 5 4 3 2 1 9 8 7 6 Serial Port Connector male Pinouts Pin Number Signal Description 1 Data carrier detect 2 Receive data 3 Transmit data 4 Data term ready 5 Signal ground 6 Data set ready 7 Request to send 8 Clear to send 9 Ring indicator Parallel Port Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 ...

Страница 21: ...9 Data bit 7a 18 25 Signal ground a All data bits are sent to a printer in an 8 bit parallel format b The signal is active low USB Connector 1 1 2 2 3 3 4 4 USB Connector Universal Serial Bus Connector Pinouts Pin Number Signal Description 1 VBUS 2 D 3 D 4 GND NOTE Use of the USB port is supported for printers scanners and external modems Video Connector The built in video uses the standard 15 pin...

Страница 22: ... Sync return ground 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 Monitor ID bit 1 5 Monitor self test ground 13 Horizontal sync 6 Red return ground 14 Vertical sync 7 Green return ground 15 Not used 8 Blue return ground LAN Connector 8 1 GRN LED YEL LED LAN Connector Pinouts Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power 5 V dc 5 Clock signal 6 8 Not used ...

Страница 23: ...10 DB 4 44 S44 DB 4 11 S11 DB5 45 S45 DB 5 12 S12 DB 6 46 S46 DB 6 13 S13 DB 7 47 S47 DB 7 14 S14 DB P 48 S48 DB P 15 S15 49 S49 16 S16 DIFFSENS 50 S50 17 S17 TERMPWR 51 S51 TERMPWR 18 S18 TERMPWR 52 S52 TERMPWR 19 S19 RESERVED 53 S53 RESERVED 20 S20 54 S54 21 S21 ATN 55 S55 ATN 22 S22 S22 56 S56 23 S23 BSY 57 S57 BSY 24 S24 ACK 58 S58 ACK 25 S25 RST 59 S59 RST 26 S26 MSG 60 S60 MSG 27 S27 SEL 61 ...

Страница 24: ...Chapter 2 System Information 18 ...

Страница 25: ...19 3 Parts Information Exploded View Cover and Bezel 7 1 4 10 8 6 3 14 12 9 15 13 11 5 Battery Located Under Support ...

Страница 26: ...Chapter 3 Parts Information 20 Exploded View Drives CD ROM Flexible Disk Drive FDD SCSI ID 0 SCSI ID 1 SCSI ID 2 Drive Bay 1 Drive Bay 2 Drive Bay 3 Drive Bay 4 Drive Bay 5 5 8 6 ...

Страница 27: ...ard IDE 1 IDE 2 SCSI A SCSI B FDD Power Integrated Remote Assistant Board Daughter Board Power Connector LAN B LAN A MGMT Parallel T Video B Serial A MGMT B UBS 2 Mouse T Keyboard B 0 1 2 3 Config Switch DIMM Slots Processor 1 Processor 2 PCI Slot Battery ...

Страница 28: ...change 1 Top Cover P1810 63006 N A 2 Chassis Assembly Core Box P1810 63001 P1810 69001 3 Bezel P1810 63002 N A 4 Air Flow Guide P1810 63020 N A 5 Flexible Disk Drive slim P1810 63019 N A 6 CD ROM Drive 40x slim P1810 63018 N A 7 Power Supply P1810 63016 N A 8a 9 GB HDD LP 10Krpm P2472 63003 P2472 69003 8b 18 GB HDD LP 10Krpm P2473 63004 P2473 69004 8c 18 GB HDD LP 10Krpm hot swap P2507 63005 P2507...

Страница 29: ...rt Number Language Part Number US D4950 63001 Danish D4950 63016 Arabic French D4950 63025 French Canadian D4950 63002 Portuguese D4950 63027 German D4950 63003 Cyrillic D4950 63030 Spanish D4950 63004 Belgian Flemish D4950 63014 French D4950 63005 Italian D4950 63017 Norwegian D4950 63009 Arabic English D4950 63020 Swiss D4950 63011 Korean Hangu D4950 63021 Swedish D4950 63012 Taiwan D4950 63023 ...

Страница 30: ...ion Replacement Part Nos Internal SCSI Cable w connectors and termination D9387 63005 IDE CD ROM Cable D9387 63004 Flexible Disk Cable D7140 63006 Internal External SCSI Cable w two connectors D9387 63006 Internal SCSI Cable w three connectors and termination D9387 63007 ...

Страница 31: ...You should always turn off the power and disconnect the power cord to the Netserver before attempting to remove the cover and touch the internal components Failing to do so can expose you to electric shock and the server s components to damage The power switch does NOT turn off standby power so disconnect the power cord to turn off standby power HP Netserver DiagTools The purpose of hardware diagn...

Страница 32: ...nd a series of advanced tests In addition DiagTools does not use any tests which might write over and thus destroy user data Tests that require user inputs or decisions are left to the advanced series of tests You can use DiagTools to perform the tasks listed below display a high level inventory of the Netserver under test save and print a detailed inventory of hardware components conduct a basic ...

Страница 33: ... problems with wrongly configured Netservers or the network Introduction If you are having problems installing your HP Netserver there are a number of different tools available for troubleshooting including the information provided in the following topics in this chapter HP Netserver Online Documentation CD ROM contains the following information in the HP Netserver LP 1000r Service Manual Troubles...

Страница 34: ...n do the following First ensure the HP Netserver is configured properly Most Netserver problems are the result of incorrect Netserver and SCSI configurations Verify all cables and boards are securely plugged into the appropriate connectors or slots If it is a network related error determine if the Netserver has enough memory and hard disk drive capacity Refer to the network operating system NOS ma...

Страница 35: ...e HP Netserver configuration to the required minimum removing all third party options For example reduce the Netserver to the monitor one flexible disk drive one CD ROM drive one SCSI hard disk drive keyboard mouse and one NIC 3 Power on the Netserver to start the boot process 4 If the Netserver will not complete the boot process a Consult the troubleshooting steps in the section Hardware Problems...

Страница 36: ...d on The power on indicator should be illuminated 5 Verify the display s contrast and brightness settings are correct 6 Verify all internal cables are properly connected and all boards firmly seated 7 Verify the processor and its heatsink are fully seated in its socket on the system board 8 Verify the DIMMs are installed correctly and fully seated 9 Verify the DIMM notches are aligned to the keys ...

Страница 37: ...s and the corrective action you may take to remedy the problem Table 4 1 POST Error Messages Message Corrective Action Operating system not found Verify the desired boot drive has power and its SCSI cable connected Verify the SCSI cable is securely plugged into the SCSI connector on the system board Verify the boot device is enabled in the Setup Utility under the Security menu Verify the boot devi...

Страница 38: ... the Exit option selecting Save Changes and Exit to save the new settings The Netserver should reboot Power On Self Test POST Error Codes These error codes POST codes appear in normal video if an error condition occurs during the boot process of the HP Netserver LP 1000r All the codes and the respective descriptions are listed in the HP Netserver LP 1000r Service Manual but not all the codes apply...

Страница 39: ...er in this chapter 3 Run the Setup Utility to re configure your Netserver 0011 Battery problem The Netserver BIOS is not responding due to a possible battery discharge If the HP Netserver was unplugged for a long period of time the battery will discharge and not provide enough current to keep the system date and time current To correct this 1 Verify the battery is properly inserted 2 If necessary ...

Страница 40: ...y board has reported an initialization problem The ROM on the accessory board is bad or the Plug Play BIOS cannot solve a conflict issue with a system board reserved resource To correct this 1 Clear the Plug Play configuration with the CMOS status switch Refer to the User s guide for details 2 Try to disable free resources used by system board devices 3 Run the Plug Play utility supported by your ...

Страница 41: ...ly pressed down 2 Reboot the Netserver 3 If the error persists your keyboard may need to be replaced Contact your service representative 0101 Keyboard error The LP 1000r will complete the boot process without a keyboard connected The keyboard has reported an error during its self test To correct this 1 Restart your HP Netserver 2 If the error persists your keyboard may need to be replaced Contact ...

Страница 42: ...nd keyboard connections are reversed To correct this 1 Turn the Netserver off 2 Swap the mouse and keyboard connections 3 Turn on the Netserver power and reboot the Netserver 0200 Serial Port Controller resource conflict POST has detected an address space or IRQ resource conflict between one of the integrated serial port controllers and an accessory board To correct this 1 If an integrated serial ...

Страница 43: ...kette can be properly inserted and removed from the flexible disk drive 2 Verify the flexible drive type configured in the Setup Utility matches the flexible disk drive installed in the HP Netserver 3 Verify all data cables and power cables are firmly connected 4 If the problem persists your flexible disk drive may need to be replaced Contact your service representative 0305 Flexible Disk Drive Ca...

Страница 44: ...ontact your service representative to replace your Netserver 0401 CD ROM drive not responding POST has detected the CD ROM drive is not responding but is configured in the Setup Utility To correct this 1 If the CD ROM drive has just been removed press F4 to automatically validate the change 2 Verify all data cables and power cables are firmly connected 3 If the cable is damaged connect the hard di...

Страница 45: ... on either channel the IDE device may be defective Contact your service representative 0510 Hard Disk boot Error Error codes 0510 0511 0512 and 0513 apply to IDE0 IDE 1 IDE 2 and IDE 3 respectively as described in the Setup Utility This does not apply to LP 1000r POST has detected the specified hard disk drive reported an error during its self test To correct this 1 Check the hard disk drive confi...

Страница 46: ... an address space or IRQ resource conflict between the integrated hard disk controller and an accessory board To correct this 1 If the integrated hard disk controller is not needed run the Setup Utility to disable it primary or secondary 2 If the integrated hard disk controller is needed the accessory board s IRQ and address space must be reconfigured to use other free resources Refer to the acces...

Страница 47: ...ect speed To correct this 1 If additional memory was just installed in your Netserver please verify the correct DIMM type and speed for this Netserver was installed Refer to the DIMM description in the User s Guide 2 If this error was reported and no additional memory was just installed restart the Netserver 3 If the error persists contact your service representative 0800 Cache memory size error P...

Страница 48: ...avigator CD ROM in the CD ROM drive and power cycle your system This will initialize the flash utility on HP Navigator CD ROM 6 If the error persists the system board may need to be replaced Contact your service representative to replace your Netserver 0A00 Display refresh rate error The parameters returned by the display do not match the DDC standard used by the Netserver for automatic setup of e...

Страница 49: ...ory upper 16 bits 30 M P 2 1 2 3 Copyright checksum 46 R If you still don t see anything on screen perform the following steps in order 1 If you press F1 and nothing happens confirm the following The keyboard cable is properly connected to the keyboard and the keyboard port The keyboard is not locked and network server mode is not enabled If either the keyboard lock or network server mode was enab...

Страница 50: ...ace the cover 7 Turn on power to the Netserver and the following message displays Incorrect System Configuration 8 Press F2 to run the Setup Utility when F2 Setup appears 9 Make any configuration changes required 10 Choose the Exit option and save the changes to save the configuration and exit the Setup Utility Configuration Switch Spring Latch Battery Switch 1 Position Configuration Switch Locati...

Страница 51: ... wish to set a password again press F2 to start the Setup Utility 10 Set the new password 11 Choose the Exit option and save the changes to save the new password Hardware Problems This section describes what to do if you have problems with your monitor mass storage devices printer accessory boards keyboard or mouse Monitor Does Not Work NOTE If the Netserver has a large amount of memory installed ...

Страница 52: ...er 2 Verify the mouse is correctly defined in the control options of your NOS 3 Clean the mouse ball and rollers using a lint free cloth CD ROM Drive Does Not Work 1 Verify a CD is inserted in the drive 2 Verify the power and data cables are correctly connected to the device 3 Verify the CD ROM is configured correctly in the menu located under the Security menu in the Setup Utility 4 If you intend...

Страница 53: ...If necessary remove the PCI board which may prevent access to the battery 5 Insert a small flatblade screwdriver or similar tool between the battery and spring latch 6 Push the spring latch away from battery to release the battery The spring contacts beneath the battery cause it to pop up allowing you to grasp the battery 7 Remove the existing battery Battery on System Board 8 Insert the new batte...

Страница 54: ...p Utility If you cannot run the Setup Utility the HP Netserver s configuration in CMOS memory may have become corrupt The only way to recover from a corrupted configuration is to clear it Refer to Clearing the CMOS Configuration earlier in this chapter ...

Страница 55: ...nia dilute ammonia or acetone These chemicals could damage the keyboard s plastic surfaces HP recommends the periodic cleaning of tape heads capstans and guides on HP drive units and those products using high density data cartridges and mini data cartridges This maintenance procedure prolongs tape and head life and helps reduce read write errors due to dust and oxide Troubleshooting Tips WARNING B...

Страница 56: ...nnect the power cord Unplug telephone cables to avoid exposure to shock hazard from telephone ringing voltages Disconnect the power cord to avoid exposure to high energy levels that may cause burns when parts are short circuited by metal objects such as tools or jewelry 3 Simplify the HP Netserver configuration to the minimum required A monitor one flexible disk drive one CD ROM drive one hard dis...

Страница 57: ...turn it off and remove all external peripherals except the monitor and keyboard Test to see if the Netserver now works 3 If the Netserver still does not work turn off the monitor the server and all external devices and check the internal hardware as follows a Unplug the power cord and all telephone cables Remove the Netserver cover b Verify all accessory boards are firmly seated in their slots c E...

Страница 58: ...h 2 of the configuration switch on the system board assembly to the ON enabled position To perform a BIOS recovery 1 Power down the HP Netserver and gain access to the system board assembly 2 On the system board set the BIOS Recovery switch Switch 2 of the configuration switch from OFF to ON Clear CMOS Clear Password Open Shaded rectangle represents the position of switch Open Off Closed On Not Us...

Страница 59: ...blank in the Enter new password field followed by entering nothing or blank in the Re enter new password field will turn off the password setting changing it to Not Set 7 Enter the new password again in the Re enter new password field and press Enter 8 Press Esc and scroll to the Exit menu and save the changes to save the new password Administrator Password You can only reset a forgotten Administr...

Страница 60: ...have installed do not remove the flexible or hard disk drives and turn on the server 7 If the Netserver now works turn off the Netserver add one accessory at a time to determine which one is causing the problem Turn on the Netserver after installing each board or option When the problem returns the last board or option installed is defective 8 If you have added any memory make sure that the module...

Страница 61: ...ST reports a problem check the error against the Error Messages and correct the problem 5 Verify the video subsystem is configured correctly 6 Verify the memory DIMMs are all of the same specified speed 7 Verify the memory DIMMs are installed and configured correctly a Make sure only HP supported DIMMs are used b Remove the system board install a known good memory module and reboot If you still re...

Страница 62: ... AC power b Disconnect the power cords for 5 minutes in order to reset the power supply s circuitry Turn on AC power again If power is still not getting to the system board replace the power supply or power supply module on some Netserver models 6 If power is getting to the fan but the fan isn t working replace the fan or replace the power supply in Netserver models with fans incorporated in the p...

Страница 63: ...erver off and then on Check to see if the memory is counted during the Netserver boot If no count occurs go to Step 10 b Check to see if the count occurs in the color appropriate for the monitor If the count occurs in the wrong color the problem may be with the video subsystem the monitor or the monitor cable Continue with the troubleshooting steps 9 If you are using a video screen saver utility a...

Страница 64: ...n good one The video timing setting on the board may be bad If it is the on board video replace the system board 17 If a video board is installed and the built in video is used a Make sure the video board built in video combination is supported Usually two video systems for example internal video and a video adapter board cannot be used at the same time b If there is still a problem make sure the ...

Страница 65: ...ry Replace only with the same or equivalent type recommended by the manufacturer Dispose of used batteries according to the manufacturer s instructions Symptom The configuration information is frequently lost and the battery is good If the battery is good and you cannot save system configuration do the following 1 Review the Troubleshooting Checklist before you continue 2 Configuration information...

Страница 66: ...ve one at a time to isolate the conflict Check the printer for proper operation after you remove each board or accessory 13 If an error message appears on the screen refer to Error Messages and the printer s manual for help 14 If the Netserver was working before you installed the accessory remove the accessory and restart the Netserver 15 If the problem persists replace the system board Keyboard a...

Страница 67: ...problem by reinstalling the part and duplicating the error Flexible Disk Drive Problems Symptoms There are lost clusters There are read write errors The Netserver will not start from a diskette If you cannot boot from write to or format the flexible disk do the following 1 Review the Troubleshooting Checklist and read about Boot Device Priority before you continue 2 Try booting from a good known f...

Страница 68: ...rt a pointed object such as a paper clip into the emergency eject hole and push in about 1 75 inches 40 mm 3 Remove the disk and close the drawer 4 After you remove the disk start the computer and try to open the drawer again with the Eject Button or software commands 5 If the drawer still will not open replace the CD ROM drive with a working unit Symptom The CD ROM drive is not working properly T...

Страница 69: ...on on installing them 4 Ensure all installed SCSI controllers are installed and configured correctly 5 For any SCSI devices installed in an enclosure external to the Netserver chassis make sure that Ultra SCSI is disabled on this controller SCSI devices external to the Netserver chassis are supported in Fast SCSI mode only 6 Check the SCSI cables for problems that may have been caused by recent co...

Страница 70: ...klist before you continue 2 If you installed more than one SCSI controller make sure that the BIOS of all SCSI controllers are disabled except for the boot controller This lets the SCSI BIOS for the boot controller load 3 Determine what the boot device priority is for the Netserver model Verify that the boot device is in the right place in the priority Symptom The SCSI subsystem does not work at i...

Страница 71: ...h ID 0 and one with ID 1 if a valid device is found at device address 0 but not at address 1 you would see these device validation lines on the boot screen Channel x SCSI ID n id info Drive C 80h If you see this message a Verify that the SCSI hard disk drive is set to address 1 b Check the SCSI bus cable for correct orientation alignment and seating on the host adapter and the hard disk drive c Ve...

Страница 72: ...the problem is the SCSI bus 3 If an accessory board was added recently check if there is a resource conflict between the new board and an existing accessory board Also if you have changed the options on an existing board there may be a resource conflict a Remove the new board and restart the computer If this corrects the problem the board is either defective or it is trying to use a system resourc...

Страница 73: ...e defective DIMM 7 Once a suspect part has been found verify the cause of the problem by reinstalling the part and attempting to duplicate the error Also install it in another memory socket to confirm whether or not the socket is defective Network Interface Card Problems See the appropriate Network Interface Card documentation Symptom If the adapter can t connect to the network 1 Make sure the cab...

Страница 74: ...ure the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections 8 Test the adapter as directed in the installation tasks for each operating system Also check the README files on the support disk ...

Страница 75: ...per removal tool or needle nosed pliers Antistatic wrist strap and conductive foam pad recommended Pen or pencil Equipment log as you integrate new parts into the system add information about them to your equipment log Record the model and serial number of the system all installed options and any other pertinent information specific to the system Safety Before You Remove Server Covers Before remov...

Страница 76: ...in the processor memory complex Allow all fans to continue to run until they shut down on their own after power has been turned off After the fans stop the power cords can be removed CAUTION Electrostatic discharge ESD and ESD protection ESD can damage disk drives boards and other parts We recommend that you do all procedures in this chapter only at an ESD protected workstation If one is not avail...

Страница 77: ... the chassis when handling components Ensure the metal of the wrist strap contacts your skin Removing the Top Cover To remove the top cover follow these steps NOTE You do not need to remove the front bezel to remove the top cover of the Netserver 1 If the HP Netserver is operating log off all users and shutdown the operating system 2 Disconnect the power cord and any cables attached to the Netserv...

Страница 78: ... cover removed power down the operating system and turn off the Netserver power switch 3 Disconnect the power cord and any cables attached to the Netserver 4 Remove the Netserver chassis from the rack and lay it on a flat surface 5 Ensure the knob is turned to the Open position clockwise position 6 Place the rear edge of the top cover on the rear edge of the chassis and lay it down on the chassis ...

Страница 79: ...e front bezel follow these steps NOTE You do not need to removal the front bezel to remove the top cover of the Netserver You do need to remove the front bezel to install mass storage devices or media 1 If the Netserver is operating you do not need to turn off power to remove the front bezel 2 Release the front bezel by placing your hand at the center of the half moon opening in center of the fron...

Страница 80: ...pins at the bottom front of the chassis 2 Rotate the top front of the bezel into place and push it in at the top allowing it to snap into place The spring latches grasp the pins at the top and hold the bezel in place Removing the Air Duct The air duct directs air from the fan onto the heatsinks of both processors The air duct also restricts access to both processors and all the DIMMs and must be r...

Страница 81: ...th thumbs into the opening at the center of the drive b Pull out on both ejector arms with both thumbs at the same time You should hear the each ejector arm click as you pull it outward c Pull both ejector arms toward you 2 Gently pull the drive out about an inch to disengage the power connection 3 Wait about 30 seconds for the drive to stop spinning and for the drive heads to park 4 Use your hand...

Страница 82: ...tatic electricity by leaving it in its anti static bag until you are ready to install it Before handling the drive touch any unpainted metal surface to discharge static electricity When you remove the drive from the anti static bag handle it only by the frame Do not touch the electrical components Place the drive on the anti static bag whenever you set it down 1 Remove the filler panel from the de...

Страница 83: ...should already be mounted in the Hot Swap mounting tray adapter a Place both thumbs in the center opening at the front of the SCSI drive b Pull outward on both ejector arms which moves the locking tabs inward You should hear the each ejector arm click as you pull it outward 4 Gently slide the SCSI drive into the chassis until you feel resistance The drive will meet resistance about a quarter of an...

Страница 84: ... ejector arms repeat this procedure from Step 2 to 5 The ejector arms may not have opened enough to engage the tab or the SCSI connector failed to engage the SCSI connector at the rear of the Hot Swap drive bay NOTE Closing both ejector arms will ensure the drive connector engages the electrical connector in the Hot Swap drive bay and seats the drive Removing DIMMs You may need to remove a DIMM mo...

Страница 85: ...retaining latches 8 Lift the DIMM completely away from the slot 9 Place the DIMM in its anti static container 10 Repeat Steps 6 9 for as many DIMMs as you need to remove NOTE If there are no DIMMs installed when you power up the Netserver you will not get a display on the monitor but you will hear beep codes Installing Additional DIMMs 1 If the system is already installed and working power down th...

Страница 86: ...ystem Board 7 Choose an empty slot on the system board to install a DIMM DIMMs may be installed in any combination in any slot but HP recommends starting at slot 0 and filling the slots in order with the largest size first DIMM slots 0 1 2 and 3 8 Spread the two retaining latches on the slot outward CAUTION The memory modules are sensitive to static electricity and can be easily damaged by imprope...

Страница 87: ...you hold the DIMM tightly as you push it into the slot It is possible to turn or bend the DIMM slightly while inserting it which would damage or break the DIMM socket If a DIMM socket is damaged you must use another DIMM slot or replace the entire HP Netserver since this Netserver is not repairable in the field 11 Holding the DIMM at approximately 30 to the system board press the DIMM fully into t...

Страница 88: ...P web site http www hp com netserver CAUTION Do not open the new processor s protective bag or remove the processor from the bag until you are ready to install it Before you remove a processor from the anti static bag touch a grounded unpainted metal surface on the HP Netserver to discharge static electricity Both processors must be the same processor type and have the same product number which in...

Страница 89: ...use a static dissipating work surface or grounding mat connected to the chassis when handling components Before you remove a processor from the anti static bag touch a grounded unpainted metal surface on the HP Netserver LP 1000r to discharge static electricity 1 Unpack the processor shipping box and check the contents against its packing list 2 If the Netserver is already installed and operating ...

Страница 90: ...or NOTE If you are upgrading the second processor to a faster processor speed than the primary processor the primary processor must also be changed Both processors must have the same product number which includes the same clock speed cache size and FSB speed The supported processors only perform at the rated speed indicated on the processor in the HP Netserver CAUTION Always wear a wrist strap and...

Страница 91: ...d place it on anti static surface or bag 10 Align the second processor over the empty processor socket The socket has a triangle marking for pin 1 that should match the triangle for pin 1 on the processor near the end of the ZIF lever CAUTION Ensure you the align pin 1 of the processor with pin 1 of the processor socket or pin damage will occur 11 Insert the second processor into the socket and cl...

Страница 92: ...he processor You will find extra thermal patches taped to the PCI card cage inside the server 1 Remove the heatsink from the shipping container Do not touch the thermal patch on the bottom of the heatsink 2 Inspect the thermal patch Replace the patch if it is damaged a Make sure you are grounded with a static dissipating wrist strap b Remove the damaged patch If you are reinstalling a heatsink on ...

Страница 93: ...rruption and permanent damage to the processor b Hold the heatsink steady with one hand and press the hook latch down to connect it to the tab Then insert a flat head screwdriver into the tool latch and press down to connect the latch to the tab 4 Replace the air duct CAUTION To prevent scratching off some of the thermal material don t slide the heatsink around once it is on the processor Rocking ...

Страница 94: ...s heatsink The heatsink must be removed before removing the processor CAUTION Always wear a wrist strap and use a static dissipating work surface connected to the chassis when handling components Ensure the metal of the wrist strap contacts your skin Before you touch the processor to remove it touch a grounded unpainted metal surface on the HP Netserver to discharge static electricity ...

Страница 95: ... the terminator into the empty processor socket CAUTION The empty processor socket must have a terminator installed if you are not installing a processor into the empty socket 8 If you intend to use the heatsink again for a new or replacement processor you must insert a new thermal patch on the bottom of the heatsink Refer to the heatsink installation procedure earlier in this chapter CAUTION To p...

Страница 96: ...Chapter 6 Replacing Parts 90 Tool Latch Removing the Heatsink ...

Страница 97: ...TION don t leave filler panels out 8 don t leave filler panels out 76 77 CD ROM eject hole 62 problems 62 CD ROM drive troubleshooting 46 CMOS memory clearing 43 Connector Pinouts 13 control panel 1 LEDs 1 switch 1 cooling installing all covers for correct airflow 70 cover front bezel 71 73 removing bezel 73 removing top 71 replacing top 72 D Diagnostic Tests 25 diagnostics 25 DiagTools 25 dimensi...

Страница 98: ...dicator LEDs 2 ON OFF 2 inrush current allowing for 5 installing additional memory 10 DIMMs 10 Internal SCSI Cable 24 K keyboard problems 60 troubleshooting 46 Keyboards 23 L LAN LEDs 4 RJ45 port 4 speed 10 Mbps 4 speed 100 Mbps 4 LAN port connectors 16 LEDs control panel 1 LAN 4 lighter fluid 49 lost clusters 61 M maintenance 49 mass storage installation 7 mass storage devices boot device priorit...

Страница 99: ... 71 replacing parts 69 replacing top cover 72 S safety guidelines 69 SCSI Problems 63 SCSI controller ID 9 SCSI device troubleshooting 46 serial port connectors 14 service no user serviceable parts power supply 70 Setup Utility BIOS corruption 48 Sleep States 2 Advanced Configuration and Power Management Interface 5 defined 5 hibernate 5 LAN activity 5 NOS dependent 2 possible corrupted data 6 pow...

Страница 100: ...V video port connectors 16 video specifications 12 Video Monitor Problems 56 W Warning disconnect power cords cables 70 no user serviceable parts power supply 70 power on off switch 69 70 weight 11 weight and dimensions 11 Z Zero Insertion Force ZIF 84 ZIF Zero Insertion Force 84 ...

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