Chapter 5
Troubleshooting
51
3. If the Netserver is plugged into a switched multiple-outlet box, ensure the switch on the outlet
box is turned on.
4. Plug a different electrical device (such as a printer) into the power outlet, and turn on the device
to verify the outlet has power.
5. Verify the power supply is firmly connected to the system board connector.
6. Verify the front panel power switch is connected to the system board.
If the Netserver Powers On, but Fails POST
Do one of the following:
•
If the Netserver fails POST and an error message appears, refer to the section "Error
Messages." If the suggested solutions do not solve the problem, contact HP or your reseller.
If the Netserver Passes POST, but Does Not Function
If an error message appears, read the error message text for actions to take. If the actions do not solve the
problem, contact HP or your reseller.
If there is no error message, follow these steps:
1. Verify the Netserver is configured correctly in the
Setup Utility
.
2. If the Netserver still does not work, turn it off and remove all external peripherals, except the
monitor and keyboard. Test to see if the Netserver now works.
3. If the Netserver still does not work, turn off the monitor, the server, and all external devices, and
check the internal hardware, as follows:
a. Unplug the power cord and all telephone cables. Remove the Netserver cover.
b. Verify all accessory boards are firmly seated in their slots.
c. Ensure all disk drive power and data cables are securely and properly connected. Verify the
mass storage configuration with the cabling diagrams shown on the Technical Reference
Card, located in a plastic pouch on the interior of the Netserver cover.
d. Verify the DIMMs are firmly seated on the System Board. Verify all added DIMMs are HP
DIMMs.
e. Replace the Netserver cover, and lock the Netserver.
f. Replace all power cord and cables.
g. Turn on the monitor.
h. Turn on the server.
i. Check for error messages.
4. Copy DiagTools from the
HP Netserver Navigator CD-ROM
to diskette, and run it from diskette.
BIOS Recovery
If the BIOS becomes corrupted, it is possible to perform a BIOS recovery to correct the condition. To recover
the BIOS it is necessary to:
1. Create a BIOS Update diskette from the HP Netserver Navigator CD-ROM.
