Chapter 4
Diagnostics
45
Resetting a Lost Password
If you have forgotten the Power-on password, you can reset it using the configuration switch on the system
board.
NOTE
If you have forgotten the Power-on password, your Netserver will function normally,
but you will not be able to access the configuration settings in the Setup Utility or
complete the boot process if you reboot the Netserver.
1. Turn off power to the HP Netserver.
2. Remove the cover.
3. Move switch 3 in the configuration switch on the system board (labeled "Clear Password") to the
ON position.
4. Turn on power to the Netserver and allow it to complete its startup routine.
The old password will be erased.
5. Turn off power to the Netserver.
6. Return switch 3 on the system board to the OFF position.
7. Replace the Netserver cover.
8. Turn on power to the Netserver and allow it to begin its startup routine.
9. If you wish to set a password again, press
[F2]
to start the
Setup Utility
.
10. Set the new password.
11. Choose the Exit option and save the changes to save the new password.
Hardware Problems
This section describes what to do if you have problems with your monitor, mass storage devices, printer,
accessory boards, keyboard, or mouse.
Monitor Does Not Work
NOTE
If the Netserver has a large amount of memory installed, it may take 30 seconds for
the first screen to display.
1. If nothing is displayed on the screen, but the Netserver starts and you have verified the
keyboard, disk drives, and other peripheral devices are functioning properly:
◊
Verify the monitor is plugged in and power is turned on.
◊
Verify the brightness and contrast controls of the monitor are properly set.
◊
Verify the monitor video cable is securely connected to the Netserver.
◊
Turn off the monitor and Netserver and unplug each one from the power outlet.
◊
Disconnect the video cable from the Netserver and examine the video cable connector pins
to see if any are bent.
If any of the pins are bent, carefully straighten each one.