Chapter 5
Troubleshooting
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Symptom:
•
The mouse does not work or is intermittent
The HP Netserver automatically detects a mouse when one is installed. If the mouse or other input device is
not working, perform the following:
1. Review the
Troubleshooting Checklist
before you continue.
2. Check that the mouse cable is properly and securely connected to the server.
3. If a keyboard/monitor switchbox is used with this Netserver, plug the mouse directly into the
keyboard port of the Netserver. Verify the problem.
4. Ensure mouse's port does not have a resource conflict. Use the
Setup Utility
(press
[F2]
.
5. Ensure correct mouse driver has been installed onto the boot drive. Refer to the mouse
installation manual or the operating system manual.
6. Replace the mouse with a known-good unit.
7. If the problem persists, replace the system board.
8. Once a suspect part has been found, verify that it is the problem by reinstalling the part and
duplicating the error.
Flexible Disk Drive Problems
Symptoms:
•
There are lost clusters
•
There are read/write errors
•
The Netserver will not start from a diskette
If you cannot boot from, write to, or format the flexible disk, do the following:
1. Review the
Troubleshooting Checklist
and read about
Boot Device Priority
before you
continue.
2. Try booting from a good known flexible disk.
3. Check to see if boot from CD-ROM is enabled and if there is a bootable CD in the CD-ROM
drive.
4. Select the
Setup Utility
(press
[F2]
during the boot process and check that the Netserver's
mass storage configuration is correct. If for some reason you cannot run the Setup, you can
clear CMOS and reconfigure the server.
Try to reboot.
5. If you cannot format or write to a flexible disk:
◊◊◊◊
Ensure diskette is not write protected.
◊◊◊◊
Ensure disk drive is properly configured with the
Setup Utility
. Make sure that "Start from
Flexible Disk" option is disabled.
6. Verfiy all internal drive cables are securely attached and functional. Inspect the cables and
reseat the connectors at both ends.
