Chapter 5
Troubleshooting
62
7. If the cables are securely attached, and the drive still does not work, replace the cables with
known good cables, one at a time.
8. If the problem persists, and/or there is an error code, replace the faulty part (the drive, the
system board, etc.)
9. If the problem persists, check for environmental problems that can damage disk media and disk
drive heads.
Environmental problems result from:
◊◊◊◊
Radiated Interference: Sources include communications and radar installations (such as at
an airport), radio/TV broadcast transmitters, and hand-held receivers.
◊◊◊◊
Airborne Contaminants: Sources include dust, smoke, and ashes. Steam from duplication
equipment may result in intermittent disk errors.
CD-ROM Problems
Symptom:
•
The CD-ROM drawer will not open
If the CD-ROM drawer fails to open when you press the Eject Button or with software commands, do the
following:
1. Turn off all power to the computer.
2. To open the drawer, insert a pointed object, such as a paper clip, into the emergency eject hole
and push in about 1.75 inches (40 mm).
3. Remove the disk and close the drawer.
4. After you remove the disk, start the computer and try to open the drawer again with the Eject
Button or software commands.
5. If the drawer still will not open, replace the CD-ROM drive with a working unit.
Symptom:
•
The CD-ROM drive is not working properly
The CD-ROM drive that comes with certain HP Netserver models is a SCSI device; others are IDE devices. If
the CD-ROM drive does not work, do the following:
1. Review the basic SCSI installation guidelines to ensure a proper configuration.
2. In addition, check the following:
◊◊◊◊
Verify correct drivers are installed.
◊◊◊◊
Verify a CD-ROM disk in the CD-ROM drive.
◊◊◊◊
Verify all internal drive cables are securely attached and functional.
3. If the drive is a Hewlett-Packard CD-ROM drive, review the
CD-ROM Installation Guide
for any
special installation instructions.
4. Try installing a known good CD-ROM drive
5. If the problem persists, check for environmental problems that can damage disk media and disk
drive heads. Environmental problems result from:
