Target for Upgrade
Reference (*1)
AdvancedCopy Manager
"Collecting Troubleshooting Information" in the
ETERNUS SF AdvancedCopy Manager
Operation Guide
AdvancedCopy Manager
Copy Control Module
"Collecting Troubleshooting Information" in the
ETERNUS SF AdvancedCopy Manager
Operation Guide for Copy Control Module
*1: Refer to the manual of this version.
11.2.2 In Case of Problem During Upgrade of Storage Cruiser's Agent (for Windows)
The workaround is stated in the procedures for upgrade in this document. Confirm the individual procedures for upgrading.
If the problem persists, refer to "Collecting Troubleshooting Information" in the
ETERNUS SF Storage Cruiser Operation Guide
to collect
the troubleshooting information and then contact Fujitsu Technical Support.
11.2.3 In Case of Problem During Upgrade of Storage Cruiser's Agent (for Solaris,
Linux)
The system can be recovered to the same status as Upgrade Installation completed normally.
For the server on which Upgrade Installation failed, perform the following actions:
1.
Resolve any problems of installation failure.
2.
Login to the server on which to perform the tasks. Perform operations after logging in with root (superuser).
3.
Execute the following command to uninstall the previous version.
[For Linux]
# rpm -e FJSVssage
[For Solaris]
# pkgrm FJSVssage
4.
Install Storage Cruiser's agent.
Newly install this version of the Storage Cruiser's agent from the DVD-ROM.
However, on completion of installation, the Storage Cruiser's agent setup is unnecessary.
5.
Restore the environment in which the previous version was used.
Take the following procedure to restore the previous version:
a.
Insert the DVD-ROM "ETERNUS SF SC/ACM/Express Mediapack (Agent Program and Manual)" for this version into the DVD-
ROM drive.
If already inserted, this step is unnecessary.
b.
Mount the DVD-ROM.
If already mounted, this step is unnecessary.
c.
Execute the following shell scripts in the DVD-ROM, to restore the previous version.
[For Linux]
# dvdromMountPoint/Agent_unix/Storage_Cruiser/Linux/scagtpostinst.sh backupDir
[For Solaris]
# dvdromMountPoint/Agent_unix/Storage_Cruiser/Solaris/scagtpostinst.sh backupDir
For
backupDir
, specify the directory in which backup data is stored with the absolute path.
d.
Unmount the DVD-ROM.
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