12 Troubleshooting
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12
Scanner Features
Notes and Restrictions
The following are the notes and restrictions for using the scanner features.
Refer to the Readme contained in the "CentreWare Utilities" or "Driver CD Kit" CD-ROM for the notes
and restrictions on network scan driver and Mailbox Viewer 2.
When retrieving documents from mailbox
z
When Delete/Save Documents is set to Save, the same document can be accessed
by multiple clients. When Delete/Save Documents is set to Delete, only one client
can access any given document.The document which is being saved or imported by
a client cannot be seen by other clients.
In both cases, documents can be added to a mailbox while it is accessed.
z
When documents are retrieved from CentreWare Internet Services, the documents
will not be deleted regardless of the setting of [Delete Documents After Retrieval].
Display
When a multi-colored document is scanned, the image cannot be displayed in the
correct colors if the display mode is set to fewer colors. Use a display mode which
supports more colors than the image.
Using network scan driver and Mailbox Viewer 2 simultaneously
You cannot use both the network scan driver and Mailbox Viewer 2 on a single
computer to make a connection to the machine.
A maximum of three computers using either the network scan driver or Mailbox Viewer
2 may retrieve documents simultaneously from one machine.
When printing documents stored in mailbox
If printing a saved document by selecting [Mailbox] from the touch screen on the
machine, scan documents cannot be printed.
When using TIFF files
The TIFF files created by either CentreWare scan service, or Mailbox Viewer 2 are
compressed either into the MMR, MH, JBIG, or JPEG format. When opening TIFF files,
use the appropriate application software which supports the format.
Note
•
Mailbox Viewer 2 cannot create a TIFF file compressed by JBIG format.
Restriction on scanning capacity
The maximum scanning capacity for one page is 297 x 432 mm. For standard sizes,
A3 or 11 x 17 inches.
Number of sheets for scanning (for Mailbox)
A maximum of 999 pages can be scanned in at once for mailboxes. The number of
pages may differ depending on the document size and resolution.
