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12 Troubleshooting

This chapter describes how to troubleshoot network related problems, important
notes and restrictions.

SMB ..........................................................................................................110

NetWare....................................................................................................113

TCP/IP ......................................................................................................117

CentreWare Internet Services ..................................................................121

Scanner Features .....................................................................................122

E-Mail Features ........................................................................................123

Содержание DocuCentre 9000

Страница 1: ......

Страница 2: ...rks or trademarks of Xerox Corporation and Fuji Xerox Co Ltd In this manual safety instructions are preceded by the symbol Always read and follow the instructions before performing the required proced...

Страница 3: ...terface Cables 23 Using USB Interface 23 Using Ethernet Interface 23 Control Panel 24 Customizing Control Panel 26 Internal Fonts 27 3 Installation When Using USB Port 29 Preparations 30 Installation...

Страница 4: ...Overview 48 Configuration on Machine 48 Configuration on Computer 49 8 Installation When Using EtherTalk 51 Preparations 52 Installation Procedure 52 Installation Overview 52 Configuration on Machine...

Страница 5: ...ing Port and Setting TCP IP 94 Registering Mailbox 96 Configuration of Network Scanning 99 Preparations 99 Installation Overview 99 Enabling Port and Setting TCP IP 99 Configuring SNMP Port 101 Config...

Страница 6: ...ot as you expected 115 When no notification is received 116 TCP IP 117 Troubleshooting 117 Notes and Restrictions 119 CentreWare Internet Services 121 Troubleshooting 121 Scanner Features 122 Notes an...

Страница 7: ...re Using Machine This chapter contains descriptions about how to use this document as well as cautions on using the product safely and legally z Preface 6 z Using This Guide 7 z Organization of this G...

Страница 8: ...e best performance on this machine After reading this guide be sure to keep it handy for quick reference It will be useful in case you forget how to perform operations or if a problem occurs with the...

Страница 9: ...cument is aimed toward network administrators as a guide to setting up the network environment Quick Reference Guide Introduces the main features of the machine as well as simple operating instruction...

Страница 10: ...using TCP IP LPD Port9100 protocol 5 Installation When Using NetWare Describes how to install the machine to a NetWare network 6 Installation When Using Microsoft Network SMB Describes how to install...

Страница 11: ...he following conventions are used in this guide The cross reference is within this manual Refers to names of features and touch screen messages and input text Refers to button or menu names displayed...

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Страница 13: ...omponent features and tools switching on and off of the machine cable connections and the operation of the touch screen z Machine Components 12 z Services and Features 16 z Tools 20 z Power On Off 22...

Страница 14: ...er jams and to replace the waste toner bottles 6 Toner cover Open this cover to replace the toner cartridge 7 Tray 1 2 3 4 Load papers here for copying 8 Locking casters Used for locking the wheels of...

Страница 15: ...ent feeder tray Load documents here 18 Document output tray Receives scanned documents 19 Document stopper Holds large document such as A3 in place Set upright for use when making copies 20 Waste tone...

Страница 16: ...g 31 Booklet output tray button 1 Press this button to deliver booklets to removal position 32 Right cover Open to clear paper jam replace staples or clear jammed staples or replace the scraps from th...

Страница 17: ...and booklet finisher D2 may be called finisher In text descriptions the duplex automatic document feeder is abbreviated as document Feeder 37 Tri Fold output tray 2 Receives copies when you select Tri...

Страница 18: ...el When using printer as a local printer When using as a local printer the machine can be connected by the following methods z USB Connect This machine and a computer using a USB interface cable When...

Страница 19: ...cript data 6 Supports Mac OS X 10 3 9 to 10 4 10 except 10 4 7 7 Supports Windows 98SE or later 8 DocuCentre 9000 does not support Windows 95 98 98SE Me and NT 4 0 For details about network environmen...

Страница 20: ...ing feature hereinafter called DocuCentre 9000 with Scanner and Document Centre 1100 900 Scan to Mailbox Documents can be scanned and saved into a mailbox When the machine is connected to a TCP IP net...

Страница 21: ...or more information contact our Customer Support Center E mail Scanned documents can be converted into an electronic format and transmitted via e mail Note This feature is only supported by DocuCentre...

Страница 22: ...ed in the CentreWare Utilities or Driver CD Kit CD ROM It is a tool to enable operations on devices and various applications within one window Therefore it will reduce the inconvenience of using vario...

Страница 23: ...ng a Mailbox Address book U Confirming the printer status U U Confirming the print data jobs status U U Setting authentication U U Setting personal authentication information U Item Control Panel Cent...

Страница 24: ...position to turn the power on Note The Please wait message indicates that the machine is warming up The machine cannot be used while it is warming up Powering Off The procedure for turning the power...

Страница 25: ...he machine 3 Connect the other end of the USB interface cable to the computer 4 Switch on the machine 5 Restart the computer For details of setting items refer to Installation When Using the USB Port...

Страница 26: ...y touch the touch screen to instruct operations in screens and set features 2 Copy Custom 2 Custom 3 Used to call a custom feature For more information refer to Screen Button Settings under Chapter 10...

Страница 27: ...10 C Clear Press this button if you have entered the wrong numerical value with the numeric keypad In text descriptions this button is indicated as the C button 11 Log In Out When this button is pres...

Страница 28: ...wn the feature using a permanent marker and attach it to the appropriate Custom button Customizing All Services screen You can customize the types of features and the location of buttons on the All Se...

Страница 29: ...nd Halbfett Garamond Kursiv Halbfett Default Courier Courier Italic Courier Bold Courier Bold Italic Letter Gothic Letter Gothic Italic Letter Gothic Bold Albertus Medium Albertus Extra Bold Clarendon...

Страница 30: ...2 Product Overview 28 Product Overview 2 KO PCL5 Muyngio Gothic R Gothic Graphic Kungso Saemmul T Myungio T Gothic TR Gothic T Graphic T Kungso T Saemmul TC PCL5 Sou tail...

Страница 31: ...3 Installation When Using USB Port This chapter describes how to install the machine when using the USB interface z Preparations 30 z Installation Procedure 30...

Страница 32: ...configuration procedure to use the USB interface on the machine Note The configuration can also be performed using CentreWare Internet Services Refer to Using CentreWare Internet Services P 55 for how...

Страница 33: ...restarted print out the Printer Settings List to confirm that the USB port is enabled 7 Connect the USB cable to the machine s USB2 0 interface connector For information how to print a setting list re...

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Страница 35: ...4 Installation When Using TCP IP LPD Port9100 This chapter describes how to perform the machine when using TCP IP LPD Port9100 protocol z Preparations 34 z Installation Procedure 34...

Страница 36: ...so be performed using CentreWare Internet Services or utilities included in the CentreWare Utilities or Driver CD Kit CD ROM Refer to Using CentreWare Internet Services P 55 for how to use CentreWare...

Страница 37: ...ue in the range from 0 to 255 However the first xxx cannot be 127 or any value between 224 255 Specify the subnet mask by a combination of the numbers 0 128 192 224 240 248 252 254 and 255 However you...

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Страница 39: ...5 Installation When Using NetWare This chapter describes how to use the machine when using NetWare network z Preparations 38 z Installation Procedure 38...

Страница 40: ...orted interfaces z 100BASE TX z 10BASE T Supported frame types z Ethernet II specification z IEEE802 3 specification z IEEE802 3 IEEE802 2 specification z IEEE802 3 IEEE802 2 SNAP specification Note T...

Страница 41: ...rk Settings 3 Select Port Settings 4 Select NetWare and then select Change Settings 5 Select Port Status and select Change Settings 6 Select Enabled then select Save 3 Select Close repeatedly until th...

Страница 42: ...hould be a numeric value in the range from 0 to 255 However the first xxx cannot be 127 or any value between 224 255 When you make an entry mistake press the C Clear button and enter again When you wo...

Страница 43: ...print from the machine the computer needs to have the print driver installed For information about the usable operating systems refer to Supported operating systems P 17 Refer to the manual contained...

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Страница 45: ...6 Installation When Using Microsoft Network SMB This chapter describes how to install the machine when using a Microsoft Network SMB z Preparations 44 z Installation Procedure 44...

Страница 46: ...onfiguration on Machine The following describes the configuration procedure to connect the machine to Microsoft Networks SMB First enable the SMB port then set the TCP IP settings Note The configurati...

Страница 47: ...P Subnet Mask and TCP IP Gateway Address as the above Note Enter addresses in the format xxx xxx xxx xxx xxx should be a numeric value in the range from 0 to 255 However the first xxx cannot be 127 or...

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Страница 49: ...7 Installation When Using Internet Printing Protocol IPP This chapter describes how to install the machine when using Internet Printing Protocol IPP z Preparations 48 z Installation Procedure 48...

Страница 50: ...ing IPP on the machine First enable the IPP port and then set the TCP IP Note The configuration can also be performed using CentreWare Internet Services or IP configuration tools included in the Centr...

Страница 51: ...igits select save select next 6 Select Save 7 Configure TCP IP Subnet Mask and TCP IP Gateway Address as the above Note Enter address in the format xxx xxx xxx xxx xxx should be a numeric value in the...

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Страница 53: ...8 Installation When Using EtherTalk This chapter describes how to install the machine when using EtherTalk network z Preparations 52 z Installation Procedure 52...

Страница 54: ...uration can also be performed using CentreWare Internet Services or utilities included in the CentreWare Utilities or Driver CD Kit CD ROM Refer to Using CentreWare Internet Services P 55 for how to u...

Страница 55: ...he User Guide Configure other EtherTalk settings as necessary Refer to EtherTalk P 62 for the EtherTalk configuration Configuration on Computer The following describes the configuration procedure for...

Страница 56: ......

Страница 57: ...ntreWare Internet Services This chapter describes how to use CentreWare Internet Services z Preparations 56 z Installation Procedure 56 z Network Setting Items Port Protocol for CentreWare Internet Se...

Страница 58: ...ternet Services z Configuration on the Machine Configure the machine to be able to use CentreWare Internet Services First enable the Internet Service HTTP port and then set the IP address z Confirmati...

Страница 59: ...he numeric keypad Note Enter address in the format xxx xxx xxx xxx xxx should be a numeric value in the range from 0 to 255 However the first xxx cannot be 127 or any value between 224 255 When you ma...

Страница 60: ...using a combination of the host name and the domain name as the Internet address For example if the host name is myhost and the domain name is example com then the Internet address becomes myhost exa...

Страница 61: ...ems changed on the screen of the control panel are not displayed Power cycle the printer in this case This section describes the settings of ports and protocols Ethernet 60 USB 61 EtherTalk 62 SMB 63...

Страница 62: ...address 3 Click the Properties tab 4 Click on the left of Port Settings to display the items in the folder 5 Click Ethernet 6 Set the communication speed for the Ethernet interface using the Ethernet...

Страница 63: ...t of Port Settings to display the items in the folder 5 Click USB 6 Configure the following items Note Click Help at the top right of the CentreWare Internet Services screen for details on the setting...

Страница 64: ...the left of Protocol Settings to display the items in the folder 5 Click EtherTalk 6 Configure the following items Note Click Help at the top right of the CentreWare Internet Services screen for deta...

Страница 65: ...in the folder 5 Click SMB 6 Set the Workgroup Name 7 Set the Host Name 8 Set the Maximum Session 9 Select the Enable check box to enable the TBCP Filter 10 Select the Enable check box to enable Unico...

Страница 66: ...eft of Protocol Settings to display the items in the folder 5 Click NetWare 6 Set the Host Name 7 Select an operation mode from the Active Mode pull down menu 8 Set the File Server Name Note Set this...

Страница 67: ...lues 1 Click the Apply New Settings A screen to enter the user name and password will be displayed 2 Enter the System Administrator UserID and password into User Name and Password and then click OK No...

Страница 68: ...Click TCP IP 6 Set the Host Name 7 Select how to obtain an IP address from the Get IP Address pull down menu 8 Set the IP Address Note This item is not necessary if either DHCP BOOTP RARP or DHCP Aut...

Страница 69: ...rd and then click OK Note The default User ID value is 11111 and password is x admin 4 Set the IP Filter 5 Set the IP Address Mask 6 Click the Apply New Settings A screen to enter the user name and pa...

Страница 70: ...on the left of Protocol Settings to display the items in the folder 5 Click LPD 6 Set the Port Number Note Do not use the same number as another port number 7 Select the Enable check box to enable th...

Страница 71: ...ternet address 3 Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click SNMP 6 When changing the community name set all the Community Name Read on...

Страница 72: ...in the folder 5 Click IPP 6 Set the Additional Port Number Note Do not use the same number as another port number 7 Select the Enable check box to enable the TBCP Filter 8 Select the Enable check box...

Страница 73: ...et address 3 Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click Port9100 6 Set the Port Number Note Do not use the same number as another port...

Страница 74: ...ess 3 Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click LDAP 6 Set the LDAP Server Address 7 Set the Port Number Note Do not use the same num...

Страница 75: ...k Start Port 5 Enable the ports which are used for the e mail feature 1 Select the Enable check box for Receive E Mail when using the mail print feature 2 Select the Enable check box for Send E Mail w...

Страница 76: ...o the address entry column on the browser and press the Enter key z Example of the IP address entry http 192 168 1 1 z Example of the Internet address entry http myhost example com Note When specifyin...

Страница 77: ...n menu Note Set this item when using the mail print feature 12 Set the print method using the Auto Print Delivery Confirmation Mail pull down menu Note Set this item when using the mail print feature...

Страница 78: ...l exchange restrictions Note Set this item when using the mail print feature 1 Select either Enable Receive or Disable Receive from the Domain Filtering Receive pull down menu 2 Click Edit Domain List...

Страница 79: ...Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click HTTP 6 Set the Port Number Note Do not use the same number as another port number 7 Set th...

Страница 80: ...umber add and a port number to the end of the Internet address 3 Click the Properties tab 4 Click on the left of Protocol Settings to display the items in the folder 5 Click WebDAV 6 Set Port Number N...

Страница 81: ...10 Using E Mail Service This chapter describes the configuration to utilize the services using e mail on the machine z E mail Service Overview 80 z Preparations 81 z Installation Procedure 82...

Страница 82: ...E mail Scanned documents can be converted into an electronic format and transmitted via e mail Mail Print E mail with attachments in either TIFF or PDF format can be sent to the machine from computer...

Страница 83: ...The TCP IP address for the machine E mail is exchanged using TCP IP Subnet mask Necessary when the network is divided into subnets Gateway address Necessary when multiple networks are connected by gat...

Страница 84: ...d or a keyboard displayed pressing Keyboard and select Confirm Note The default User ID value is 11111 When using the Authentication feature a password is required The default password is x admin 3 Se...

Страница 85: ...h to set the gateway address enter 0 0 0 0 4 Select Close repeatedly until the System Settings screen is displayed 5 Select Exit 6 After the machine is restarted print out the Printer Settings List to...

Страница 86: ...col 1 Select SMTP Server Settings and then set the following items for the SMTP server z SMTP Server Port Number Enter a value in the range from 1 to 65535 Note Do not use the same number as another p...

Страница 87: ...u would like to move to next without entering all 3 digits select save select next z SMTP Server Name Enter if By Server Name has been selected for SMTP Server Setup z SMTP Server Port Number Enter a...

Страница 88: ...Name has been selected for Domain Filter 2 Select Exit 6 Select Close repeatedly until the System Settings screen is displayed 7 Select Exit 8 After the machine is restarted print out the Printer Set...

Страница 89: ...tion to utilize the scan services on the machine z Scan Service Overview 88 z Configuration of E mail 89 z Configuration of Scan to Mailbox 94 z Configuration of Network Scanning 99 z Configuration of...

Страница 90: ...nic format and transmitted via e mail Scan to Mailbox Documents which you would like to take in as data can be scanned and stored into a mailbox Stored documents can be accesses from network computers...

Страница 91: ...Note The configuration can also be performed using CentreWare Internet Services Enable the SOAP port and the SNMP port in most cases Refer to Using CentreWare Internet Services P 55 for how to use Cen...

Страница 92: ...dress in the format xxx xxx xxx xxx xxx should be a numeric value in the range from 0 to 255 However the first xxx cannot be 127 or any value between 224 255 Specify the subnet mask by a combination o...

Страница 93: ...he protocol for receiving e mail 1 Select Other Settings 2 Select E mail Receive Protocol and then select Change Settings 3 Select either SMTP or POP3 as appropriate for your environment 4 Select Save...

Страница 94: ...ter address in the format xxx xxx xxx xxx xxx should be a numeric value in the range from 0 to 255 However the first xxx cannot be 127 or any value between 224 255 When you make an entry mistake press...

Страница 95: ...0 Specify up to 50 domains if either Enter Permitted Domain Names or Enter Rejected Domain Names has been selected for Domain Filter 2 Select Close 6 Select Close repeatedly until the System Settings...

Страница 96: ...For information about the installation procedure refer to the manual contained in the CentreWare Utilities or Driver CD Kit CD ROM Enabling Port and Setting TCP IP The following describes the procedur...

Страница 97: ...step 5 Note When using a DHCP server also configure the WINS Windows Internet Name Service server 4 Select TCP IP Get IP Address and then select Change Settings 5 Enter the IP address using the numeri...

Страница 98: ...en the System Administrator password is set z Checking password When a password is set You can configure whether to place restrictions on each operation such as storing documents in the mailboxes or p...

Страница 99: ...2 Enter the password using the numeric keypad then select Save The Mailbox XXX Create Delete screen is displayed XXX indicates the mailbox number to register Note The password entered is displayed as...

Страница 100: ...eleting a document in a mailbox z Always A password is required for both the above operations Deleting document after retrieval Set whether to delete a document in the mailbox after the document is re...

Страница 101: ...TCP IP Enable the SNMP port Internet service port and FTP port or SMB port and set IP addresses on the machine z Configuring SNMP port Configure the transport protocol for the SNMP port using CentreWa...

Страница 102: ...ndows Internet Name Service server 5 Select TCP IP Get IP Address and then select Change Settings 6 Enter the IP address using the numeric keypad Note Enter address in the format xxx xxx xxx xxx xxx s...

Страница 103: ...MP 6 Reflect the values as the machine s setting values 1 Click the Apply New Settings 2 Enter the System Administrator User ID and password into User Name and Password and then click OK Note The defa...

Страница 104: ...X v10 1 5 v10 2 x v10 3 5 v10 3 6 v10 3 8 v10 3 9 v10 4 2 z Novell NetWare FTP service of NetWare 5 11J or 5 12J Refer to the manual provided with the software for how to configure the FTP service Usi...

Страница 105: ...SMB 103 Using Scan Service 11 z Preparing FTP folder or SMB folder Create a folder for transmission destinations on the computer Note When using with SMB protocol a configurative user is only local us...

Страница 106: ...3 When using the FTP protocol enable the FTP client port 1 Select FTP Client and then select Change Settings 2 Select Port Status and then select Change Settings 3 Select Enabled then select Save 4 S...

Страница 107: ...to set the gateway address enter 0 0 0 0 5 Select Close repeatedly until the System Settings screen is displayed 6 Select Exit 7 After the machine is restarted print out a settings list to confirm th...

Страница 108: ...es the procedure for enabling the SOAP port SNMP port and Internet services port and configuring an IP address to use Job Flow Scan Note The configuration can also be performed using CentreWare Intern...

Страница 109: ...Change Settings 5 Select TCP IP Get IP Address and then select Change Settings 6 Enter the IP address using the numeric keypad Note Enter address in the format xxx xxx xxx xxx xxx should be a numeric...

Страница 110: ...eflect the values as the machine s setting values 1 Click the Apply New Settings 2 Enter the System Administrator User ID and password into User Name and Password and then click OK Note The default Us...

Страница 111: ...This chapter describes how to troubleshoot network related problems important notes and restrictions z SMB 110 z NetWare 113 z TCP IP 117 z CentreWare Internet Services 121 z Scanner Features 122 z E...

Страница 112: ...consult your network administrator The host name for the machine is already in use Print out the Printer Settings List to confirm if Duplicate Host Name is printed in the SMB status information Use t...

Страница 113: ...t with the NIS administrator Switching Off Power Check the following points when switching off the machine z When the SMB Spool is set to Memory All print data spooled within the machine memory includ...

Страница 114: ...ay immediately re transmit the print data When this occurs the computer appears to be halted Deal with this problem by canceling the print data transmission from the computer z When the SMB Spool is s...

Страница 115: ...r or group name to the User of the Print Queue Information Job transmission to the print queue is prohibited Use PCONSOLE to confirm if User can register to the queue is set to Yes under Current Queue...

Страница 116: ...if the printer type is set to Defined Elsewhere under Print Server Information Printer Printer xxx Environment Configuration If not set to Defined Elsewhere change to Defined Elsewhere and propagate...

Страница 117: ...s enabled Enable the NetWare port The file server is down Search for the file server using the Network Computer Start the file server There is another device on the network with an identical device na...

Страница 118: ...a computer to confirm if the user who transmitted the job or any groups which the user is a member of is listed under Print Server Information Printer Printer xxx Environment Settings Notification Add...

Страница 119: ...k point Remedy Request your network system administrator to investigate the problem The machine s power was switched off after the computer instructed a print job Or the computer instructed a print jo...

Страница 120: ...ges are displayed on the control panel Restart the machine Switch on the machine after the display completely disappears The machine is not set to the transport protocol which matches the protocol on...

Страница 121: ...strator Switching Off Power Check the following points when switching off the machine z When the lpd Spool is set to Memory All print data spooled within the machine memory including the data which is...

Страница 122: ...puter z When the lpd Spool is set to Off While the machine is receiving a print request from a computer the machine cannot accept any print requests from other computers z When a computer s IP address...

Страница 123: ...Protocol for CentreWare Internet Services P 59 to confirm if your browser is supported Selecting the menu on the left frame does not update the right frame contents The screen display is distorted Cha...

Страница 124: ...ewer colors Use a display mode which supports more colors than the image Using network scan driver and Mailbox Viewer 2 simultaneously You cannot use both the network scan driver and Mailbox Viewer 2...

Страница 125: ...r imposed Confirm if your own domain is included in the permitted domain using CentreWare Internet Services Are the SMTP server and or POP server operating properly Check with your network administrat...

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Страница 127: ...irmation indicator 13 connection time out 68 70 71 75 77 Consumables Status Notice 80 context name 64 control panel 12 20 Custom button 24 D De curl button 14 Delete document after retrieval 98 Deleti...

Страница 128: ...chine components 12 Machine Status button 25 Macintosh 17 mailbox name 96 mailbox registeration 21 mail exchange restriction 76 Mail Notice Service 73 Mail Print 19 80 main mail address 81 maximum e m...

Страница 129: ...ion 76 SNMP 69 SNMP port 99 101 107 SOAP port 106 staple cartridge 14 staple cartridges for booklet 14 Staple Scrap Container 14 Start button 25 Stop button 25 subnet mask 35 66 81 supported frame typ...

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