12 Troubleshooting
118
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When using Windows NT 4.0, Windows 2000, Windows XP, Windows Vista, or
Windows Server 2003
■
When you cannot print
■
When print output is not as you expected
Cause
Check point
Remedy
The IP address is incorrect
Request your network
administrator to check the
machine’s IP address.
Set a correct IP address on
the machine.
The volume of the print data
of an instruction from a
computer exceeded the
maximum receivable volume
when the LPD spool is set to
memory spool.
Confirm memory amount of
the LPD spool and then
compares with the amount of
the print data which it is going
to transmit with one print
directions.
z
If the print data is one file
and still exceeds the
memory amount, divide the
file to make one instruction
smaller than the memory.
z
If the print data is multiple
files and exceeds the
memory amount, decrease
the number of files to print
at once.
An unrecoverable error
occurred during the printing
process.
Confirm if any error
messages are displayed on
the control panel.
Restart the machine.
Switch on the machine after
the display completely
disappears.
The machine is not set to the
transport protocol which
matches the protocol on the
computer.
Confirm the transport
protocol selected on the
machine.
Select the transport protocol
which matches the
computer’s.
The data format the machine
is trying to process does not
match the data format of the
print data transmitted from a
computer.
-
Set not to output Ctrl-"D".
Cause
Check point
Remedy
Selected print language on
the machine does not match
the print language of the print
data.
Confirm the selected print
language on the machine and
the print language of the print
data.
Select the print language on
the machine to match the
print data.
The computer is not using the
print driver supplied with the
machine (using another
company’s print driver).
Confirm if the print driver on
the computer is the one
supplied with the machine.
Select the print driver
supplied with the machine on
the computer. If it does not
appear on the selection list,
install the print driver
supplied with the machine
and select it. The operation is
not guaranteed if another
print driver is used.
