Appendices
CB-640x Installation and User Guide Revision 100
February 2021
75
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Problem
Possible Solution
Streaming video image is
hanging (stopped)
Confirm the unit’s video streaming settings.
Refresh your browser screen (F5).
Check that the bandwidth and bit rate settings of the network are set
properly.
Check that other processes and applications are not causing undue
latency.
Check that the firewall analysis or blocking is not interfering with the
video stream and supports the required ports and communication
protocols.
Bluish picture in an indoor
scene (possibly mixing
indoor and outdoor
lighting)
Change the
White Balance Mode
to
Auto
. If the lighting in the scene is
fixed, manually adjust the White balance to an acceptable image.
Reddish picture and
incorrect colors in the
image
Check the PoE power supply and associated network cables. Connect
directly to the PoE and compare the images. If the problem persists,
contact support.
