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ESIM384 Installation and Configuration Manual v1.1
36.4. Updating firmware via GPrS Connection remotely
attEntIon:
the system will NOt transmit any data to monitoring station while updating the firmware remotely via GPRS network. All
data messages will be lost and will NOt be transmitted to the monitoring station after the firmware upgrade process is over.
Before updating the firmware remotely via GPrS connection, make sure that:
• SIM card is inserted into SIM CARD1 slot of ESIM384 device (see
2.2. Main Unit, lED and Connector functionality
).
• Mobile internet service (GPRS) is enabled on the SIM card.
• Power supply is connected to ESIM384.
• Default SMS password is changed to a new 4-digit password (see
6. SMS PaSSWorD anD InStallEr CoDE
).
• At least User 1 phone number is set up (see
8. USEr PHonE nUMBErS
).
• APN, user name and password are set up (see
30.2.1. GPrS network and Elan3-alarM
).
notE:
We
strongly recommend
to send ONLY
ssss_fota
sms message as the main command for remote firmware update. In case
when user must work in VPN network or to reflash device to an old firmware version, then the FULL command should be send (described
below).
Initiate fota
eSIM384 alarm system supports FOtA (firmware-over-the-air) feature. this allows to upgrade the firm-
ware remotely via GPRS connection. Once the upgrade process is initiated, the system connects to the
specified FtP server address where the firmware file is hosted and begins downloading and re-flashing
the firmware. the
firmware file must be located in a folder titled
firmware
(folder’s title MUSt be written
in non-capital letters). In order to initiate the upgrade process, please send the following SMS message.
SMS
SMS text message content:
ssss_FOtA:ftp-server-ip,port,firmware-file-name,user-name,password
Value:
ssss
- 4-digit SMS password;
ftp-server-io
- public IP address of FtP server where
eSIM384 firmware file is stored;
port
- port number of FtP server (usually - 21);
firmware-file-
name
- name of the firmware file without file extension. Allowed max. file name length - up
to 27 characters;
user-name
- user name of FtP server login, allowed max. length - up to 31
character;
password
- password of FtP server login, allowed max. length - up to 31 character.
Example:
1111_FOTA:84.15.143.111,21,esim384fw,eldesuser,eldespassword
Notice that latest firmware file can be obtained from www.eldesalarms.com
attEntIon:
Firmware filename MUSt be renamed in lowercase format before using it.
attEntIon:
Comma and underscore character is NOt allowed to use in user name, password and firmware file name.
notE:
When FOtA is completed the parameters like ip addres, port, path, filename, user name and password are stored in device config-
uration and to run FOtA again only ssss_FOtA sms message is enough.
36.5. frequently asked Questions
Question
answer
1. Can eSIM384 operate as standalone device without SIM
card inserted?
Yes, eSIM384 device can fully operate without any SIM card inserted. In this case
you will not be able to configure and control the device by SMS and calls nor to
receive any SMS reports and calls.
2. I am unable to arm the alarm system when one of the
zones (some zones) is violated. Is there a way to arm the
alarm system while the zone is violated?
Due to security reasons it is recommended to restore the violated zone (-s)
before arming the alarm system. However, you can enable a Force attribute or
use the Bypass feature in order to arm the alarm system despite the violated
zone (-s) being present. Please, refer to
14.5. Zone type Definitions
and
14.7. Bypassing and activating Zones
.
3. When eSIM384 fully powers down my configuration be-
comes lost and I have to re-configure the device again.
What’s wrong?
this might have happened due to the jumper left on DeF pins or it is a hard-
ware failure. Please, remove the jumper if it is present on DeF pins or contact
your supplier for warranty service.
4. I have a smoke detector connected to eSIM384 system.
How do I reset the smoke detector when the “Fire” zone
is violated?
If the smoke detector is connected to one of the eSIM384 PGM outputs
you can reset it by turning the PGM output OFF and then back ON. this
can be performed by SMS, eKB2 keypad, eKB3 keypad, eKB3W/eWKB4 key-
pad and
ELDES Configuration
software. Please, refer to
18.4. turning PGM
outputs on and off
.
5. What happens if I switch backup battery pole terminals
places?
Switching backup battery pole terminals places is forbidden. Otherwise this
will lead to blown fuse and eSIM384 alarm system will have to be repaired.
6. How do I disable SMS reports and calls in case of tamper
violation when alarm system is disarmed?
the SMS reports on tamper violation can be disabled by eKB2, eKB3, eKB3W/
eWKB4 keypads or
ELDES Configuration
software. For more details, please
refer to
16. taMPErS
or to the software’s HeLP section. However, due to
security reasons it is not recommended to disable this feature.
