37
1. Product
amounts
a. Verify that pump is
operational and
dispensing correct
amount.
b. Check external strainer
2. Product activity
a. Ensure that product is
being stored properly (see
product label for
recommendation)
b. Ensure that account hot
water temperature is
<145
º
F. If >145
º
F, install
tempering valve kit.
10.7 Poor Results in all
washers.
3. Product
concentration
a. Verify that the capsule is
emptying when docked in
the dispenser.
1. Product
amounts
a. Verify that there are
product amounts entered
into the dispenser.
10.8 Auxiliary pump does
not run
2. Power
connection
a. Insure that the auxiliary
pump is plugged in.
b. Check the connections
between dispenser and
the auxiliary pump
cabinet.
c. Check the circuit breaker
on the bottom of the
stainless steel portion of
the pump cabinet.
d. Verify that signal wire is
connected to signal
interface module (see fig
5.4.1.2)
1. Container
Empty
a. Replace
pail.
2. Tubing
a. Check
for
air
leaks.
b. Check for blockages in
output tubing.
10.9 Auxiliary Pump runs
but no product is dispensed.
3. Squeeze Tube
a. Replace squeeze tube.
10.10 Erratic dispensing to
washing machines without a
supply signal
1. Water splashing on comm.
Ports, shorting and causing
false supply signals.
a. Shut down the dispenser
until the ports dry out
(usually over night). Do
not accelerate the drying
process. This can cause
irreversible damage to the
dispenser.
1. Calibration inaccuracies
a. Recalibrate.
2. Start button pushed with
empty capsule in dock.
a. Train personnel to replace
empty capsule with
full
capsule.
10.11 Product consumption
is more or less than
expected
3. Heavy soil switch use
a. Retrain personnel
b. Disable heavy soil switch.
