7-5
Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide
78-11069-03
Chapter 7
Troubleshooting the DPA 7630/7610
Troubleshooting Suggestions
MWIs do not turn off.
On the DPA 7630, verify that the
dialing sequences match the Definity
and Octel systems.
Refer to
“Entering Dialing
Sequences for MWI Activation
on DPA 7630” section on
page 6-2
.
Clear the MWIs from the
DPA 7630/7610:
1.
From the main menu, choose
Configure.
2.
On the DPA 7630, choose
Octel/Definity integration >
Clear Definity MWIs.
3.
On the DPA 7610, choose
Octel/Meridian 1 integration >
Clear M1 MWIs.
4.
Enter the directory numbers or
range of directory numbers to
clear, using this format: 4419,
4420, 4440-4450.
Refer to the
“Clearing Definity
MWIs on DPA 7630” section on
page 6-5
and the
“Clearing
Meridian 1 MWIs on DPA 7610”
section on page 6-9
for details.
Check the event log to verify that
MWI messages are being sent.
Refer to the
“Selecting Logging
Levels and Logged Ports”
section on page 7-17
. For the
logging level, choose Octel/CM,
and enter the affected port
numbers.
This might occur immediately
following an installation of a hybrid
system if some Octel ports had their
outgoing call (or MWI setting
ability) removed.
On the Definity PBX, enter
clear
amw all
xxxx
,
where
xxxx
is the
extension number.
Refer to the documentation
included with your PBX system.
Table 7-1
DPA 7630/7610 Troubleshooting Suggestions (continued)
Symptom
Solution
For More Information
Содержание DPA 7610
Страница 4: ......
Страница 12: ...Contents xii Cisco DPA 7630 7610 Voice Mail Gateways Administration Guide 78 11069 03 ...