![background image](http://html.mh-extra.com/html/cisco/dpa-7610/dpa-7610_administration-manual_64877126.webp)
Chapter 7
Troubleshooting the DPA 7630/7610
Troubleshooting Suggestions
7-4
Cisco DPA 7630/7610 Voice Mail Gateways Administration Guide
78-11069-03
Resolving an Incomplete Upgrade
If you initiated an upgrade to the main software image, but terminated it before
the FTP transfer of the new image completed, the DPA 7630/7610 might not start
up properly.
If this occurred, the next time the DPA 7630/7610 starts up, one of the following
occurs:
•
The boot loader loads, but the DPA 7630/7610 waits indefinitely at the
Pausing for FTP
prompt.
•
The DPA 7630/7610 partially loads the main image, pauses, and then restarts.
To resolve either of these errors, while connected to the DPA 7630/7610 using the
console port (see
“Connecting to the Console Port” section on page 3-9
), establish
an FTP session and transfer the main image file again, following the steps in the
“Upgrading the Main Image” section on page 7-2
.
Troubleshooting Suggestions
Table 7-1
includes recommended troubleshooting suggestions for some common
issues associated with the DPA 7630/7610.
Table 7-1
DPA 7630/7610 Troubleshooting Suggestions
Symptom
Solution
For More Information
The Message Waiting
Indicator (MWI) feature
does not travel across an
inter-cluster trunk.
MWI commands are not propagated
across inter-cluster links. Therefore,
the DPA 7630/7610 can set MWIs
only for those extensions located on
the same Cisco CallManager cluster
as the DPA 7630/7610 itself.
Refer to the
“Using the DPA
7630/7610 with
Cisco CallManager Clusters”
section on page 2-19
.
Ports do not come up.
Verify the wiring and connections to
the PBX and Octel systems. Also,
verify that you have properly set the
integration mode on the
DPA 7630/7610.
Refer to the
“Connecting to the
Telco Connectors” section on
page 3-10
and to the
“Setting the
Integration Mode on DPA 7630”
section on page 6-2
and the
“Setting the Integration Mode on
DPA 7610” section on page 6-6
.
Содержание DPA 7610
Страница 4: ......
Страница 12: ...Contents xii Cisco DPA 7630 7610 Voice Mail Gateways Administration Guide 78 11069 03 ...