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5-2
COPYRIGHT © CANON ELECTRONICS INC. 2008
CANON DR-X10C FIRST EDITION
CHAPTER 5 TROUBLESHOOTING
Service calls
If a communication error occurs between
the motor and PCB, an error message ap-
pears. If it appears, reset the main body and
computer power. If the same error mes-
sage/code still appears, check the connection
of the related part, and if it is faulty, correct it. If
there is no problem with connections, replace
the related part. For motors, check the as-
sembly of connected drive transmission parts
as well.
Note:
The table below lists errors that show
messages other than “Call for Service”
and are caused by defective parts.
No. Message Code
Symptom/parts
1
H001 Post-imprinter carriage motor failure or ink car-
tridge installation failure
2
Check Imprinter
¼
Refer to the messages
associated with user op-
erations.
H008 Pre-imprinter carriage motor failure or ink cartridge
installation failure
3 Tray
Error
¼
Refer to the messages
associated with user op-
erations.
E021 Tray motor operation failure or the user moved the
pickup tray position manually.
4
E015 Post-imprinter PCB failure
5
E017 Pre-imprinter PCB failure
6
E021 Main motor failure
7
E022 Separation motor failure
8
E024 Eject motor failure
9
E025 Pickup up/down motor failure
10
E033 Shading motor failure
11
E037 Reverse up/down motor failure
12 E038
Platen
motor
13
E040 Control PCB Sub-CPU communication failure
14
E041 Main drive PCB CPU communication failure
(Judged by the CPU on the main drive PCB)
15
E042 Post-imprinter PCB CPU communication failure
16
E043 Pre-imprinter PCB CPU communication failure
17
E044 Ultrasonic drive PCB CPU communication failure
18
E046 Main drive PCB CPU communication failure
(Judged by the CPU on the control PCB)
19
E047 Patchcode PCB CPU communication failure
20
E050 Patchcode decoder operation failure
21
E054 Reading sensor (upper) connection failure
22
Call for Service
E055 Reading sensor (lower) connection failure
Table 5-102