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Release Notes for Avaya Collaboration Unit CU360
Known Issues 120
Category
Case
Number/
Ticket ID
Description of issue
Solution/Workaround
•
or to have a 1:1 NAT configuration of the FW/NAT
and have enabled the NAT feature on your device as
specified by the service vendor and open the CU360
ports as specified in the Security port matrix.
See
https://support.zoom.us/hc/en-
us/articles/201458316-Network-Firewall-Settings-
for-CRC
Zoom with
Cloud Room
Connector
Content sharing received as
single stream:
Your device CU360 app could
receive the presentation as a
mixed stream, together with the
live video (AKA Gallery Layout).
Content sharing as dual stream:
To have it as a second stream:
-Press "1" via DTMF code to access the menu.
-Press "0" to access more options.
-Press "1" to toggle H.239 or BFCP for dual-screen.
(https://support.zoom.us/hc/en-
us/articles/202046813-How-Do-I-Enable-H-239-or-
BFCP-)
Zoom with
Cloud Room
Connector
In H323 calls, the CU360 App is
not able to receive presentation
content.
To receive content, your endpoint should
- be publicly accessible
- or have 1:1 NAT configuration with the NAT option
active on your device,
- or have activated ALG (Application Layer Gateway).
For H323 support in the FW/NAT of the device
network, see https://support.zoom.us/hc/en-
us/articles/202046813-How-Do-I-Enable-H-239-or-
BFCP-
https://support.zoom.us/hc/en-
us/articles/201458316)
Zoom with
Cloud Room
Connector
AXT3100-
1108
When Room Screen Sharing
settings are set as
“
Host only
can start presenting when
someone else is sharing”, CU360
App cannot steal sharing
Ask the presenter to stop sharing
WebEx
Meetings
The endpoint can send
audio/video/content to the
meeting in a SIP or H323 call,
but it does not receive any
audio/video/content
To receive audio/video/content in SIP (when not
registered) and H.323 calls it is needed to open
proper ports in the FW/NAT of your network,
following WebEx instructions available at
https://help.webex.com/en-us/WBX264/How-Do-I-
Allow-Webex-Meetings-Traffic-on-My-Network
You must also open the NAT/FW ports that are
specific for SIP and H323 media, TCP and UDP, as
described in Additional References, Security Port
Matrix.
ACO
The app on the CU is not able to
transmit video to other android
clients and to Tx/Rx
presentation
Elite 6000
When connected to an Equinox
Meeting hosted on Elite 6000, it
can happen in certain room
conditions that the transmission
of your local video freezes.
Try to set and remove Privacy.
Try to zoom in the camera or pass your hand in
front of the camera to change the camera shot.
Avaya SBCE
To allow @home CU360 or XT
Series devices units to register
with Avaya Aura or other SIP
servers in your deployment,
configure SBC with the following
RegEx in System Parameters for
User Agents:
.*RV/V.*
SR 1-
11610561268
IP Office (10.1 or lower) might
require Third-Party license for
Avaya CU360 endpoints.
IP Office (10.0 or lower) might
require Third-Party license for
Avaya XT4300, XT7100 and
XTE240.
Use a 3rd Party SIP License to register that endpoint
as a SIP device to an IP Office system.
Note: The endpoint cannot register as an H.323
device to IPO.
IPOFFICE-
109632
When registered to IPO (sip
server), Avaya XT7100, XTE240
and XT4300 and Avaya CU360
Configure IPO with “MediaSecurity=None” to the
extensions associated to those endpoints to enable
presentation towards them.