Avaya Communication Manager Contact Center, Руководство пользователя

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Recorded announcements
374 Communication Manager Guide to ACD Call Centers
When to use recorded announcements
The most common applications for recorded announcement include:
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DID calls cannot be completed as dialed.
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Incoming private-network access calls cannot be completed as dialed.
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Calls enter a split or skill (first announcement).
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DDC, UCD, or direct-agent calls have been in queue for an assigned interval.
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ACD and Call Vectoring calls have been in queue for an assigned interval.
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A call’s destination is a recorded-announcement extension.
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A call routes to a vector that contains an announcement step.
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An announcement extension is specified as a coverage point.
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An announcement is the incoming destination of a trunk group.
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VDN of Origin announcement.
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Security violation notification.
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The Hospitality Automatic Wakeup feature is in use.