ACD contact center switch forms
310 Communication Manager Guide to ACD Call Centers
Reason Code Names (Category A only)
Use the Reason Code Names form to assign names to Reason Codes. You can assign a
different name to each Reason Code for Aux Work and for Logout.
Administration commands
Use the following administration commands to access the Reason Code Names form.
Reason Code Names (Category A only) form instructions
Reason Code Names form
Reason Code Names field descriptions
Make assignments as required for the following fields on the form.
Action
Object
display
reason-code-names
change
reason-code-names
REASON CODE NAMES
Aux Work
Logout
Reason Code 1: __________ __________
_
Reason Code 2: __________ __________
_
Reason Code 3: __________ __________
_
Reason Code 4: __________ __________
_
Reason Code 5: __________ __________
_
Reason Code 6: __________ __________
_
Reason Code 7: __________ __________
_
Reason Code 8: __________ __________
_
Reason Code 9: __________ __________
_
Default Reason Code: __________ __________
_
Содержание Communication Manager Contact Center
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