Avaya Communication Manager Contact Center, Руководство пользователя

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VuStats (Category A only)
Issue 1.0 May 2003 277
How the information looks
The following fields on the VuStats Display form determine how information looks on the
VuStats display.
VuStats statistics appear on the second line of 2-line DCP telephone displays or on the first
line of 1-line DCP telephones and all BRI telephones. On telephones with 2 x 24 displays,
the display automatically wraps to the second line of the display. When VuStats is
activated, it overwrites and cancels any display feature on the second line of a 2-line
display and on the first line of a 1-line display.
You define the following format information on the VuStats Display Format form:
●
Labels for data types and the amount of space reserved for data
●
Order in which data types appear on the display
●
Format for time-related data types
●
Display links
When the information updates
The following forms and fields determine when VuStats displays update.
Most display features that use the second line of a 2-line display or the first line of a 1-line
display overwrite and cancel VuStats. Reason Codes and Call Work Codes only suspend
VuStats; when the prompt is removed, the VuStats display reappears.
User press the normal button to clear the VuStats display.
Administer VuStats to display information until agents press the normal button or another
operation overwrites the VuStats display, or administer VuStats to display for an interval of
5, 10, 15, or 30 seconds.
Form Field
Feature-Related Systems-Parameters BCMS/VuStats Measurement Interval
VuStats Display Format Update Interval
On Change
Display Interval