Avaya Communication Manager Contact Center, Руководство пользователя

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switchhook
428 Communication Manager Guide to ACD Call Centers
switchhook The buttons located under the receiver on a voice terminal.
switch-node (SN) carrier A carrier containing a single switch node, power units, and, optionally, one or two
DS1 converter circuit packs. An SN carrier is located in a center-stage switch.
switch-node (SN) clock The circuit pack in an SN carrier that provides clock and maintenance alarm
functions and environmental monitors.
switch-node interface
(SNI) The basic building block of a switch node. An SNI circuit pack controls the routing of
circuit, packet, and control messages.
switch-node link (SNL) The hardware that provides a bridge between two or more switch nodes. The SNL
consists of the two SNI circuit packs residing on the switch nodes and the hardware
connecting the SNIs. This hardware can include lightwave transceivers that convert
the SNI’s electrical signals to light signals, the copper wire that connects the SNIs to
the lightwave transceivers, a full-duplex fiber-optic cable, DS1 converter circuit cards
and DS1 facilities if a company does not have rights to lay cable, and appropriate
connectors.
switch-processing
element (SPE) A complex of circuit packs (processor, memory, disk controller, and bus-interface
cards) mounted in a PPN control carrier. The SPE serves as the control element for
that PPN and, optionally, for one or more EPNs.
SXS Step-by-step
synchronous data
transmission A method of sending data in which discrete signal elements are sent at a fixed and
continuous rate and specified times. See also
association on page 389.
SYSAM System Access and Administration
system administrator The person who maintains overall customer responsibility for system administration.
Generally, all administration functions are performed from the Management
Terminal. The switch requires a special login, referred to as the system administrator
login, to gain access to system-administration capabilities.
system printer An optional printer that may be used to print scheduled reports via the report
scheduler.
system report A report that provides historical traffic information for internally measured splits.
system-status report A report that provides real-time status information for internally measured splits.
system manager A person responsible for specifying and administering features and services for a
system.
system reload A process that allows stored data to be written from a tape into the system memory
(normally after a power outage).