Avaya Communication Manager Contact Center, Руководство пользователя

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ACD contact center features
132 Communication Manager Guide to ACD Call Centers
AUDIX Interface
A
route-to
step in a vector may call the AUDIX extension. If a voice port can be seized
to that adjunct, vector processing is terminated. The system sends a message to AUDIX
requesting retrieval of messages for the originating extension (not the VDN).
AUDIX may also be accessed by the
queue-to split
and
check split
commands.
Also, the messaging step may use an AUDIX hunt group in its operation.
Authorization Codes
If authorization codes are enabled, and if a
route-to
command in a prompting vector
accesses AAR or ARS and the VDN’s FRL does not have the permission to utilize the
chosen routing preference, then no authorization code is prompted for and the
route-to
command fails.
Automatic Alternate Routing (AAR)/Automatic Route Selection (ARS)
Any
route-to
command in a vector can dial an AAR/ARS FAC followed by other digits. It
cannot dial only the FAC.
Automatic Callback
Automatic Callback cannot be used for calls placed to a VDN.
Bridged Call Appearance
VDN extensions cannot be assigned to bridged appearance buttons. A
route-to
command to an extension with bridged appearances updates bridged appearance button
lamps.
Busy Verification – Terminals, Trunks
Busy verification of VDNs is denied and intercept tone is returned.
Call Coverage
A VDN may be administered as the last point in a coverage path.
Call Forwarding
Calls can be forwarded to a VDN. Calls placed by a
route-to
command to an extension
that has call forwarding activated are forwarded.
An attendant or phone with console permission cannot activation/deactivation call
forwarding for a VDN.
An attendant or phone with console permission cannot activation/deactivation call
forwarding for a vector-controlled hunt group.