Avaya Communication Manager Contact Center, Руководство пользователя

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ACD contact center switch forms
314 Communication Manager Guide to ACD Call Centers
Vector Directory Number (VDN)
This form is used to define vector directory numbers (VDNs) for the Call Vectoring feature.
A VDN is an extension number used to access a call vector. Each VDN is mapped to one
call vector.
VDNs are software extension numbers (that is, not assigned to physical equipment). A
VDN is accessed via direct dial CO trunks mapped to the VDN (incoming destination or
night service extension), DID trunks, and LDN calls. The VDN may be Night Destination for
LDN.
VDN Administration commands
Use the following administration commands to administer the Vector Directory Number
form.
VDN form instructions
An example VDN form is shown below.
Note:
Note:
When the Attendant Vectoring field is set to y, none of the fields listed after
the
Measured
field are displayed.
Action Object Qualifier
1
1. Brackets [ ] indicate the qualifier is optional. Single quotes (‘ ’) indicate the text inside the quote
must be entered exactly as shown or an abbreviated form of the word can be entered. MAX is the
maximum number available in your system configuration.For more information, see Hardware
Guide for Avaya Communication Manager, 555-233-200.
add vdn xxxxx (extension number of VDN to be added) or ’next’
change vdn xxxxx (extension number of VDN to be changed)
display vdn xxxxx (extension number of VDN to be displayed) [’print’ or
’schedule’]
list vdn xxxxx (extension number of VDN to be listed) (‘count’ 1-MAX) [’print’
or ’schedule’]
vdn bsr xxx (number of a BSR application plan)
remove vdn xxxxx (extension number of VDN to be removed)