Avaya Communication Manager Contact Center, Руководство пользователя

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Remote Logout of Agent
Issue 1.0 May 2003 221
With the Remote Logout of Agent feature, a vector is administered with a route-to number
step that contains the FAC for remote logout. The FAC can be followed by the agent’s
loginID or the supervisor can dial the loginID after the VDN with an appropriately
programmed vector. Note that service observing and remote logout are the only features
that can use a VDN vector in this manner.
If the user is remote and calling into the communication server through a trunk, the user
may reach the activation VDN to logout the agent. In this case, the entire FAC-with-EXT is
required in the vector. Or, the vector can prompt the user to enter the extension and then
route-to digits. An activation vector can also prompt the user for a password for additional
security. Note that a remote trunk user might not hear confirmation tone (it varies with trunk
type and trunk administration) and the user’s phone will continue to hear feedback until the
user hangs up.
To set up this capability, the communication server Administrator must create an activation
VDN and set the incoming destination of a CO trunk to be the activation VDN. The VDN to
which the trunk terminates must be assigned a COR and a TN that include the appropriate
settings for use of the Remote Logout of Agent feature. In this example, the activation VDN
includes the following vector:
Note:
Note:
In this example, *63 is the FAC assigned for Remote Logout of Agent. This
example is one of many ways in which the vector can be written to activate
the VDN.
To log out an agent from an outside line, the supervisor (or other authorized user)
completes the following steps:
1. Dial into the communication server from an outside line and reaches the activation
VDN.
2. The system prompts the user for a password (step 2 in the vector shown above).
3. Enter the programmed password.
4. The system begins prompting for the agent to be logged out.
5. (Using the above vector example) Enter 1 because the loginID associated with that
prompt is Agent A’s loginID (or name).
01 wait time 0 seconds hearing ringing
02 collect 5 digits announcement 3501 (“enter password”)
03 goto step 5 if digits = 39744
04 disconnect after announcement 3502 (“bye”)
05 collect 1 digits announcement 3503 (“enter 1 to logout agent 89923, 2 to logout agent
89924...”)
Note: The names of the agents can also be requested in the appropriate switch-setup.
06 route-to number *6389923 with cov n if digit = 1
07 route-to number *6389924 with cov n if digit = 2)
08 goto step 5 if unconditionally