Avaya Communication Manager Contact Center, Руководство пользователя

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ACD contact center switch forms
312 Communication Manager Guide to ACD Call Centers
SIT Treatment for Call Classification (Category A only)
administration commands
Use the following administration commands to administer the SIT Treatment For Call
Classification form. In some cases, just the most commonly used commands are shown.
See Administrator Guide for Avaya Communication Manager, 555-233-506, for a complete
listing of all administration commands, the command structure, and the use of abbreviated
command words when entering a command.
SIT Treatment for Call Classification form instructions
SIT Treatment For Call Classification form
SIT Treatment for Call Classification field descriptions
Make assignments as required for the following fields on the form:
In the field following each type of SIT, enter answered to specify that the call is classified as
answered, and is therefore sent to an agent; or enter dropped to specify that the call is
classified as not answered, and is therefore not sent to an agent.
Action Object Qualifier
1
1. Brackets [ ] indicate the qualifier is optional. Single
quotes (‘ ’) indicate the text inside the quote must
be entered exactly as shown or an abbreviated
form of the word can be entered.
change sit-treatment —
display sit-treatment [’print’ or ’schedule’]
SIT TREATMENT FOR CALL CLASSIFICATION
SIT Ineffective Other: dropped
SIT Intercept: answered
SIT No Circuit: dropped
SIT Reorder: dropped
SIT Vacant Code: dropped
SIT Unknown: dropped
AMD Treatment: dropped
Pause Duration (seconds): 0.5
Talk Duration (seconds): 2.0