Issue 1.0 May 2003
369
Appendix A: Recorded announcements
The Recorded Announcement feature provides an announcement to callers under a
variety of circumstances. For example, announcements let callers know that their call is in
queue or that the lines are busy.
This appendix gives you extended information about using the recorded announcement
feature of the switch. The main topics in this appendix are:
●
Administering recorded announcements
on page 370
●
Recorded announcement types
on page 371
●
When to use recorded announcements
on page 374
●
About barge-in
on page 375
●
Integrated announcements and announcements recorded on external devices
on
page 376
●
Procedures for recorded announcements (TN2501AP)
on page 378
●
Procedures for recorded announcements (TN750, TN750B, TN750C and TN2501AP
circuit packs, and G700 VVAL)
on page 379
●
Recorded announcements, the ACD, and other contact center features
on page 382
●
Recorded announcements and automatic wakeup
on page 382
Refer to the “Managing announcements” and “Recorded announcements” chapters in the
Administrator Guide for Avaya Communication Manager, 555-233-506, for instructions on
adding, recording, saving, copying, restoring, and deleting announcements.
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