Avaya Communication Manager Contact Center, Руководство пользователя

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ACD contact center switch forms
308 Communication Manager Guide to ACD Call Centers
Hunt Group form (pages 1 of x)
Hunt Group form (pages 2 of x)
change hunt-group xxx Page 1 of X
HUNT GROUP
Group Number: ___ ACD?
Group Name: __________________________ Queue?
Group Extension: ____ Vector?
Group Type: Coverage Path: ____
TN: Night Service Destination: _____
COR: MM Early Answer?
Security Code: ____
ISDN Caller Disp: ________
Queue Length: ___
Calls Warning Threshold: ___ Port: Extension: ____
Time Warning Threshold: ___ Port: Extension: ____
change hunt group xxx Page 2 of X
HUNT GROUP
Skill?___ Expected Call Handling Time sec):___
AAS?____ Acceptable Service Level (sec):___
Measured:____ Service Objective (sec):___
Supervisor Extension:____ Service Level Supervisor?___
Controlling Adjunct:____
Dynamic Percentage Adjustment?___
Service Level Target:___
Dynamic Queue Position?___
Redirect on No Answer (rings):___
Redirect to VDN:___
Forced Entry of Stroke Counts or Call Work Codes?___