Avaya Communication Manager Contact Center, Руководство пользователя

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ACD contact center features
102 Communication Manager Guide to ACD Call Centers
Best Service Routing form - Use the
display best-service-routing xx
command (where
xx
is a BSR application plan number) to display the Best Service
Routing form. Verify that your administration settings comply with the following
requirement:
●
The
Status Poll VDN
field must specify an AAR or AAS pattern that routes over an
IP trunk.
!
Important:
!
Important:
Important:
Do not specify a TAC in the
Status Poll VDN
field. If you do so, the poll
will route through a B-channel, if one is available.
Signaling Group form
Use the
display signaling-group xx
command (where
xx
is the signaling group
number) to display the Signaling Group form. Verify that your administration settings
comply with the following requirements:
●
You must specify the TSC-related fields in the upper-right corner of the field. The
relevant fields include:
—
Max number of NCA TSC:
—
Trunk group for NCA TSC:
●
The
Supplementary Services Protocol:
field must be set to
b
.
display route-pattern 32 Page 1 of 3
Pattern Number: 32
Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC
No Mrk Lmt List Del Digits QSIG
Dgts Intw
1: 32 0 3 n user
2: n user
3: n user
4: n user
5: n user
6: n user
BCC VALUE TSC CA-TSC ITC BCIE Service/Feature BAND No. Numbering LAR
0 1 2 3 4 W Request Dgts Format
Subaddress
1: y y y y y n y as-needed rest none
2: y y y y y n n rest none
3: y y y y y n n rest none
4: y y y y y n n rest none
5: y y y y y n n rest none
6: y y y y y n n rest none