Avaya Communication Manager Contact Center, Руководство пользователя

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ACD contact center switch forms
324 Communication Manager Guide to ACD Call Centers
VuStats Display Format (Category A only) form instructions
VuStats Display Format blank change/display form
VuStats Display Format example change/display form
VUSTATS DISPLAY FORMAT
Format Number: ___ Object Type: _______________
Next Format Number: _____ Update Interval: ___________ On Change? _
Data Field Character: _ Display Interval: ______________
Number of Intervals:__
Format Description: ________________________________________
Data Type Format Period Threshold Ref
1: ________________________________________ _______ ________ __ ___ ___
2: ________________________________________ _______ ________ __ ___ ___
3: ________________________________________ _______ ________ __ ___ ___
4: ________________________________________ _______ ________ __ ___ ___
5: ________________________________________ _______ ________ __ ___ ___
6: ________________________________________ _______ ________ __ ___ ___
7: ________________________________________ _______ ________ __ ___ ___
8: ________________________________________ _______ ________ __ ___ ___
9: ________________________________________ _______ ________ __ ___ ___
10: ________________________________________ _______ ________ __ ___ ___
change display-format 11 Page 1 of 1
VUSTATS DISPLAY FORMAT
Format Number: 11 Object Type: agent
Next Format Number: 12 Update Interval: 30 On Change? n
Data Field Character: $
Number of Intervals: 16
Format Description: SPLIT=$$ ASL=$$ ASA=$$ PSL=$$$
Data Type Format Period Threshold Ref
1: split-number 1
2: split-acceptable-service-level s 1
3: split-average-speed-of-answer s interval 1
4: split-percent-in-service-level interval 1
5:
6:
7:
8:
9:
10: